Luna Solaqua

Lovely hotel in a decent location, but restaurant was not open

Schrecklich. Gestern rief ich an der Rezeption dieses Hotels an, um mich über die Bedingungen des SPA zu informieren, wobei mir die Rezeptionistin die Telefonnummer einer Dame namens Nelia oder Noelia (ich erinnere mich nicht mehr) gab, die ich anrufen sollte, laut Aussage war sie dafür verantwortlich Das Spa. Ich rief diese Nummer an, die Dame antwortete, ich fragte nach den SPA-Angeboten und sie sagte mir sofort, dass es sehr schwierig sei, einen Termin zu vereinbaren, da sie ausgebucht seien. Ich fragte nach dem Kauf und der Buchung auf der Seite von Odisseias, wo er von Anfang an kein Interesse an dem Gespräch hatte und mir sagte, ich könne kaufen, aber eine Buchung sei unmöglich, da sie voll seien. Und er bat darum, das Gespräch zu unterbrechen, weil er sich in einer „kleinen Besprechung“ befinde, und fragte, ob er mich in 10 Minuten kontaktieren könne, worauf ich natürlich mit „Ja“ antwortete. Bis heute habe ich keine Anrufe von dieser Dame erhalten, die aufgrund ihres Tons und ihrer Sprache kein Interesse daran hatte, mit mir zu sprechen oder gar eine Dienstleistung zu verkaufen. Bewertung 0 für dieses Hotel, ich war noch nie dort und es stimmt auch, dass ich keinen Fuß dorthin setzen werde, ich empfand das als große Respektlosigkeit mir gegenüber, wenn ich nicht daran interessiert wäre, die Dienstleistung zu verkaufen, anstatt Verachtung auszudrücken, Ich würde etwas anderes sagen. SCHRECKLICH, ICH EMPFEHLE DEN SPA-TEIL NICHT. Herzlichen Glückwunsch, Sie haben meinen Tag ruiniert.

This is a good hotel in a convenient central location which could be very good with just a few improvements. We had a spacious self catering studio room with a sunny balcony overlooking the pool. It was spotlessly clean and very comfortable. Staff were cheerful and almost always helpful. The interior decor is a little old fashioned/drab, especially the corridors. The indoor pool was useable, though the basement space it occupies seemed very dark. (Some photo's make it look bright and inviting but they were taken before the ceiling was painted black!). The Jacuzzi was warm and pleasant. The kitchenette was adequate for very simple catering, but minimally equipped; (there were no serving dishes, oven proof dishes, egg cups or beer glasses). I managed to prepare a few meals using plates and bowls to cook in the microwave, but even one oven proof dish would have been welcome. There was a good sized frying pan but no spatula. I did ask at reception, but was told they did not provide additional equipment. You have to provide your own washing up liquid and sponge for washing up. A key for the room safe costs 3 euros a day. Pool towels are 1.50 euros a day each. I was slightly surprised by these extra costs in a 4 star apart-hotel. We enjoyed our stay, but I would look for somewhere better next time, especially if self catering.

This is a very nice "resort hotel", located about 15 minutes' walk from the old town. Parking is available on street public parking (no meter) only, but we could always find parking spots during the one week stay there. A supermarket is located just across the street, and there are plenty of eateries just around the corner. The hotel itself provides all the facilities as you may expect, with a very beautiful outdoor pool (also a very good indoor pool too). The room size is very good and clean.

Spotlessly clean and friendly, helpful staff. Spacious rooms with a nice view from the balconies. Beautiful south facing pool that gets sunshine all day. Nice location between old and new town and a nice shopping mall with a fully stocked grocery store a few minutes walk away.

Second time staying here and hopefully will be returning. Everything perfect from location to the apartment and especially all the staff. Old Town and new Town both aprox. 15 minute walk with taxi rank in front of the shopping centre. Special mention to the most comfortable beds we ever had on holidays.