Gastnutzer
25. Juli 2022
Liked · The location suited our itenerary. Disliked · We felt unwelcome the moment we entered this Hotel. Check-in was done by a dour and hostile old lady, while the Manager and the other receptionist fell over themselves to welcome and facilitate another couple who were asking questions, unrelated to their stay, which any normal person would have sought answers for themselves on the internet. On reaching our room, which was adjacent to the lift well we found the pipes making loud noises and the flag which was just outside our balcony flapping loudly in the wind. After waiting for half an hour, in the hope that at least the pipes would quieten, I called reception to apprise them of the situation. I was spoken to very rudely, by the same lady who had ungreeted us. Shortly thereafter the Manager, I think he was a Mr.Roon came to our room, he solved the pipe problem, it was air in the radiator, not something that I would have known as we do not have heating in our part of the world. As for the flag, he said it would be taken down later in the evening, I mentioned to him the coldness of our check-in and the rudeness over the phone, he apologised but went on to sell us on the dinner buffet. We would have had the buffet, but after being treated in the way which we had, after paying more than fair price for the room, we were definetely not giving them our custom. Olden has other eateries so this was not a problem. The room has no tea/coffee making facility. In the evening the Manager did offer us a complimentary cup of coffee, which he served himself, saying he does not know how such things are done, as he is the Manager, I wondered to myself that had the man never served anyone a coffee in his home. In any case this episode too made us uncomfortable. The breakfast next morning was fine, we were there early and the breakfast room has nice vies over the fiord, but the tables at the window were 'Reserved', not that anyone came to sit at them while we had breakfast. All in all this Hotel definetely has issues with equality.
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