Premier Inn Birmingham Oldbury (M5, Jct2)

A very warm welcome at reception. The restaurant menu was very limited for the evening meal due to stock issues. It was a shock it only being open to redidenrs but a relief our family could join us as they have in the past for a catch up and meal together. A special mention to Jess who was running the bar and serving meals. She was very helpful and gave great genuine customer service which these days you don't get very often The breakfast team were lovely too The evening meal and breakfast food was good too despite lack of choice in the evening Although the restaurant is in very much need of a refurbishment

Hotel could do with a refurb, staff friendly, janie Lee was our host over at the hotel restaurant and it’s been a pleasure. Friendly and provided amazing service running breakfast on her own, food tasty so can’t complain will be back if ever in the area

Following our long drive down from Scotland, it was heartening to receive a super warm welcome from Stephanie at reception. Our room was very clean warm and good size. Food availability on site, location and free parking excellent, midday checkout a big bonus. Thanks

Having stayed at a Premier Inn before some years back, I was reasonably confident that my stay at the Premier Inn Oldbury would mirror the excellent experience I had had before. Unfortunately it wasn't the case, I was looking forward to a nice clean, crisp and modern room with a comfortable bed instead I got dated deco, lose fixtures and fittings and mould spores on the bathroom ceiling. The room I got failed in compassion to the pictures advertised on the website. I booked a nights stay at this hotel, upon arrival I speedily checked in and whilst waiting in the reception area another guest enquired about adding dinner and breakfast to their reservation, at which point the receptionist informed them that dinner wouldn't be on offer that evening as the chief had called in sick. Upon hearing this, I explained that I had paid for dinner and breakfast in advance and that if dinner was no longer available that evening that I'd like a refund on the cost. I thought it was disappointing this information wasn't communicated when I checked in as the particulars of my booking would have been display when I was checked in. I was given two cards, one for access to my room and another for the room lights. The card for the room lights wasn't needed as there was no card switch in my room, just an ordinary on/off light switch (perhaps the room I stayed in hadn't been modernised yet). The room itself was very basic with a handful of sockets to one side of the room but none by the bedside which is where you'd expect one to charge your phone whilst you slept. Not much of a view outside other than the fence of the neighbouring property. The heating was a fairly simple set-up with an electric panel heater in the corner and an electronic wireless controller to the side of the bed. A communal electric heater sited outside my room would click on and off throughout the night in order to try to maintain the temperature which I found quite disruptive. The quality of finishing to the room was below par, the painting on the ceiling areas and silicone in the bathroom area was very poor. Although the bed weren't as good as the one I'd slept in at another Premier Inn, I did manage to have a good night's sleep at Oldbury. Breakfast was serve at a restaurant just across the way from the hotel, thank goodness it weren't raining otherwise I would have been soaked. The breakfast was average, I had thought it might be a buffet kind of set-up as it was meant to be unlimited breakfast however I was seated and a server took my order, it may very well have been unlimited breakfast but I thought a self-service buffet would have been more appropriate, I very much doubt guest would want to bother servers if they wished to top-up their plate and so would probably just make do with what was on their plate. Unfortunately I would not recommend this hotel to anyone else and would not stay here again.

Very comfy bed great mattress and pillows Lovely friendly staff...but not enough of them...really short staffed so food service in restaurant difficult...not waitress fault there were only two of them maning the whole restaurant and bar so food was cold when arrived quality of food ok.

Can't fault the hotel the problem was the pub where you should! get your meals. We booked for the meal deal but when we went for our evening meal we were told the restaurant had no staff so no food was being served, the breakfast was on the next morning but seeing the place in daylight the seats are so dirty which is very off putting for a food establishment. Most of the cups and dishes were dirty and found it hard to find clean ones in the pile, we did tell a manager of staff but they were disinterested. The coffee machine was not working, the hot water for drink not very warm, we had a very very long wait for cooked breakfast after ordering to the extent some guests at other tables walk out after having to wait to long. I just hope I get the full refund for the food as asked for.