Hotel dP Olbia - Sardinia Bewertungen

We had the unfortunate experience of staying here. If you stay here and have been to a genuine 4 star hotel you will quickly realise this is not 4 stars. If I was to be generous, this is a 2 star bed and breakfast motel. 1. Rude and incompetent staff The staff at the check-in desk are really unwelcoming. Their mannerisms come across as lazy and hostile. When we expressed our concerns to the staff they were rude and tried to shut us up. They kept telling us it’s not their responsibility to deal with concerns because we didn’t book with the hotel directly. If you ask them anything they will just reply "I don't know". I have emailed the manager, Marcella, and expressed my concerns and she has responded with accusations and lies. This is so very embarrassing. 2. Terrible and unhygienic breakfast covered in flys The breakfast looked like it was continually being reheated everyday (photo of the eggs as an example - I've never seen scrambled eggs with foam around the edges or crust on the sides). The breakfast food was inadequate and not what you would expect of a 4 star hotel. There were flys sitting on the food at breakfast and when we showed this to the restaurant staff, they didn’t replace the contaminated food, they simply swatted the flys away. The fruit looked like it had been left out everyday and reused. 3. Shocking towel policy and dirty towels For a 4 star hotel, you would expect very basic things to be included, such as fresh new pool towels everyday. The hotel said we get one free towel and if we want to change our towels it will cost €5 per towel. When I expressed my concerns, it was explained to me that this is apparently due to “environmental” reasons why they encourage customers to avoid getting new towels. This is absolutely disgusting and filthy. They also claim to pride yourselves on “cleanliness” but want to be “environmentally friendly” by encouraging guests to keep the same pool towels everyday? That’s absolutely filthy. These are towels being used by people out in the sun, sweating with creams on. How incredibly unhygienic. I spoke to another guest about this ridiculous policy and she said she didn’t even know she was being charged for the new towels - the shock clearly shows people expect fresh towels to be included as part of 4 star hotel service. The policy is not because they want to be environmentally friendly but because they are cheap and want to make more money. The “fresh” pool towels they did provide us with were also dirty and stained. Very concerning. I might get a health check to ensure I did not catch any diseases from staying at this hotel. 4. Dirty room when checking in When we checked into our room, the bins were still full from the previous guests and it appears there was a nappy in there. The check in time is at 3pm and they are still incapable of making sure the room is ready. Incredibly disgusting. 5. Unprofessional gardening staff operating at ridiculous hours While we were tryi