Petra Segreta Resort & Spa

I agree with what many have said; this is a 4-star hotel amidst 5-star grounds/common areas and terrific food. The staff is kind/well-meaning, but not polished as per a true 5-star experience. It's an unreservedly lovely experience, but adjust your expectations accordingly.

Amazing stay at Petra Segreta! My husband and I recently stayed at Petra Segreta and we were fascinated with this hidden gem about 25 minutes from Porto Cervo, where all the action takes place in Sardinia. The views, the vegetation, the decor, the rooms, the staff, the service - everything was perfect. One thing I will say, unless you are considering not leaving the resort at all, rent a car at the airport because a taxi to visit Porto Cervo will cost about $70 each way and to and from the airport $100 each trip. However, also something to keep in mind, it is a bit hilly to get to the hotel so be sure to arrive during the day.

A fantastic place, beautiful high up in the mountains with a view to die for. The hotel is hidden in the green lush and stoney surroundings. It gives you tranquility and relaxation. The room, junior suite, is nice, balcony OK. It's a water kettle in the room for te. No coffee. Nice outdoor area where you can sit in the evening in the shade. 2 restaurants, one is a guide Michelin and the other one "casual". The meny in the Casual one is also, according to our taste, a bit Italian Michelin style. The same restaurants offer no shade, so dinner is fine from around 8.45 pm. Hotel concierge service did not work for us. The road down is tight and curvy so takes time, but beautiful. San pantaleo, closest village, is a busy very nice place to visit. Remember, if you want to go to the beach club, make your reservations early. It is definitely worth visiting!

Unfortunately, there was a great deal that we found lacking. WiFi was awful, we had to rely on cellular which was mostly 3g, which is pathetic. Also, we were unable to connect to our room but could connect to a different room when we could connect at all. No room in bathroom to hang wet or dry clothes, towels, no room for toiletries basically no room for anything. The restaurant was excruciatingly slow. It took hours to have dinner. Breakfast was the same every day. We had the pizza in the restaurant one night and it was 20 euros. When we ordered it from room service we were charged 50 euros to have a pizza delivered in a pizza box, not on a tray, not with plates, basically it was like a take out pizza delivery service that price gauged us an additional 30 euros for the pleasure of getting a pizza in a box. First and only time we tried to use the spa facilities, they were cleaning it until 10am. Then my husband finally gets in the sauna and was told he had to leave as someone was going to get a massage. Welcome letter was addressed to someone else. Many of the hotels features were not working and perhaps haven't been for some time. On TripAdvisor I noticed that the hotel does not respond to the individual reviews, so I assume that they don’t care about their guests’ experience. They have the same response for every review.