Hotel Olanesti & Spa Medical

I took a package yo this hotel last weekend trough Karpaten tourism agency, we pay around 500€ for 4 nights , way expensive for what the hotel offer , we where restructed to join the spa and pools area because whe should pay extra 20€ per day for 2 persons to have acces! But even on their website it was price with included pool qnd spa!! Cold in the room, very noisy, you can hear even the tv watching news in the next room! We complain about very cold in the room but only after 2 days we had 23 degrees inside! Very big prices at the restaurant, poor choices , no room service , how they rate it 4 stars if you don't have even room service?? All waiters are old, some,lady wich serv us forget the order 3 days in the row, poor service regarding the restaurant! I almost didn't enjoy nothing during my stay there , very disappointed, not so many reviews on the internet about this hotel so, so people don't know too much! I always choose to stay on the prahova valley hotels, and now i regret That i choose Baile Olanesti for my holiday.

We booked the stay through the agency, when we arrived at the hotel reception we were told that we do not have access to the SPA area. (Although beforehand, before we got to the hotel, we checked the hotel's website and it says very clearly that the guests included access to the SPA in their accommodation; we also called to confirm our services.) At the reception, we were told that it was necessary let's pay 110 lei/day for 2 people...and the best...it's with a prior appointment. (Why would someone choose to pay and not have access when they want??? ) Another major problem we encountered was the lack of parking spaces (in front of the hotel there were a maximum of 13 spaces, which were of course permanently occupied, but there were 2 more parking spaces at a distance of 5-7 minutes on foot; which in cold seasons it is very disturbing and unpleasant) On the first night of accommodation I froze (literally) from the cold. The reception said that 21gr is the maximum that can be reached (outside being a maximum of 5gr celsius); On the 2nd night, the problem was fixed (of course, due to the wave of complaints.) The walls of the hotel are very thin, you can hear everything, the bathroom is very small and the thermal insulation in the room is of poor quality, it did not isolate sound in any way. The prices on the restaurant's menu are exorbitant, as if made express so that you don't eat at them. (luckily I had paid at the PC agency) Poor and standard breakfast (I stayed for 3 days, the dishes were the same) I requested an iron and an ironing board (there is no ironing board in the hotel) The hotel is not classified as 4* in any way (inside you can see the old building and the failed attempt to refurbish, the rooms are very small) The only pleasant thing was the panoramic view of the room, the staff, which, although lacking empathy, was always available, and the very pleasant and relaxing resort. I will definitely not return and I will not recommend to anyone.