TownePlace Suites Oklahoma City Airport

Had a spacious suite at this hotel for an overnight stay. I liked the extra room, great selection of TV channels, and the mini-kitchen. The bathroom was a bit small and I would have liked a bigger one. We had the included breakfast which was ok but not as good as some extra cost restaurants in the area. Lots of places to eat in the area. Another thing, everything in the room seemed new.

I would like to start off by saying the staff were kind because it's very important to have kindness, especially with the experience I had otherwise. I am moving across the country with two cats and arrived in Oklahoma City two hours later than expected and exhausted. I arrived at the hotel for a two-night stay. Check-in went smoothly. The girl at the front desk was very nice to me and very professional. Not wearing a mask despite Marriott's commitment to guests that areas of high outbreak will require masking for all. Something is wrong with the elevator and it took four attempts for the door to close. This was never repaired during my stay at the hotel. I got into my room and found via a cat that there was no front bottom piece to the sink vanity station and when I knelt down to stuff something down there so the cat wouldn't get under there, I saw two dirty socks under it. Ewww. There was also a q-tip under the sheets in the bed; I tried so hard to just not think about it and told myself that it came off the cart. I fell asleep at 9:30pm only to be awakened around 10pm by what sounded like an airplane taking off in the room. It was the fan on the freezer, which I could not unplug because there were medications in the refrigerator. My cats freaked out. I freaked out. I hoped it would turn off in the next 20 minutes and I could call maintenance in the morning. No such luck. At 11:05pm, I texted the front desk in the app. No response. At about 11:20pm, I went down to the front desk and asked if they could schedule maintenance. The new girl at the front desk was very polite and apologetic. Also not wearing a mask. I went back to the room but it appeared to have gotten louder so I called down and had the front desk listen and asked to be switched to another room. I was told I would have to wait for a manager, who would be in around 11:30pm. At 11:50pm, I had heard nothing so I called the front desk. The manager said I could move and could come down and get a key. I go down and it takes about 10 minutes to get the key. Manager was very polite and nice. Also not wearing a mask. No offer to help me move to the new room despite the fact it was the middle of the night and I was in my pajamas and had two upset felines. It took me thirty minutes to get packed up (cats are hard to pack) onto a VERY LOUD luggage cart (which probably pissed off all the other guests). I get to the room and my key DOES NOT WORK. So I had to abandon my two cats and all of my belongings in the hallway of the fourth floor to go downstairs and get help with the key. Another 10 minutes. I finally get up and into the room. It is a two bedroom suite (unnecessary for me but okay). The carpet trim was coming away from the wall in the living room. The heating vent in one of the bedrooms was broken in the ON position so the entire place was too warm and I had to turn on the air conditioning in the other room and sleep in there. The one room had someone's leftover Cheezits under the

Arrived to the hotel late at night after 12 hours of driving. Upon entering the room and turning on the light, roaches scattered everywhere on the countertops. Going back to the front desk, management put me in another room. This second room seemed fine at first except for an odd musty smell (I’ll take this over roaches), but after I took my shoes off I realized the carpet was SOAKING WET!!!! My feet and socks got full of nasty water. Having to complain yet again, I was put in a third room that was above the original roach infested room. The room did not even seem like it was cleaned beforehand. There was crumbs on the carpet, the cabinets were open, and the overall state of the room was in disarray. The fridge contained spoiled yogurt and bananas that were hard as a rock. After settling in and entering the bathroom, I saw yet another roach in the bathroom. However, at this point since it was past midnight, I accepted defeat and laid down in my roach motel bed. The layout of the room was the only redeeming aspect of this hotel, since there are individual bedrooms. However, I advise to STAY AWAY!!!!! I will be checking my suitcase when I get home to make sure there are no roaches in it.