"Fantastic place really enjoyed our visit"

"Das Schloss ist wunderschön, der Service auch sehr nett, es sind viele Studenten zum Arbeiten hier die teilweise sehr neu sind. Hier merkt man es am Service etwas. Die Gegend ist sehr schön, für Wanderungen und für Rad Fahrer. Für zwei Nächte war es optimal. Die Zimmer sind etwas hellhörig. Anita an der Rezeption war die beste. Danke für alles :-)"

"On the positive side the staff are very friendly and helpful. The breakfast is also excellent. The bedrooms are fine but nothing particularly memorable. We had a room with a double and one single. I’d requested one with a queen / king bed and even though I spoke to the hotel. I think I just got fobbed off that the double was larger. My main issue with my low rating was 1. Before check in I had received an email saying that if I wanted to guarantee an early check in I could have one for €25 charge. I Decided I’d take our chances, turned up at 12.45 and advised that my room was ready - But if I wanted access I needed to pay €25 otherwise I had to wait till later- now I’ve travelled the world and never been charged for a room that was already ready. I paid as we were going to a wedding but talk about annoyed. 😡. 2. For my princely extra charge I then got a room with a broken floor tile in the bathroom, a sink with a crack in it and a toilet pan that water continuously poured into. This really isn’t acceptable if you define your property as 4 star. 2. We had a late super in the bar - just ordered 2 starters - prawns in chili and garlic - utterly inedible due to what tasted like sugar - sent back and received a more edible version. I had the chicken wings - don’t bother - the blue cheese dip was dreadful. The wings themselves were pretty poor. I will say the staff were very helpful but please don’t send food of this standard out of the kitchen. 3. On check out (I had paid everything on arrival) I mentioned my room and extra charge issues to reception and Molly was very apologetic and tried to get the manger, who after a 10 minute wait was unavailable. 4. Finally I’m inclined to think a price of €545 (including my annoying €25 charge) is excessive for their offering Overall I’d say this hotel is at best ok, but really needs to focus on room and food improvements."

"Great hotel, superb leisure facilities Attentive bar staff and excellent food"