Rainha Santa Isabel - Óbidos History Hotel

Let's start with the positives: Perfect Location within the castle walls. Large room for a family of 4. Beds were super comfortable. Price was reasonable compared to the other options. The lady over the phone was super nice and gave us a small fridge to keep our kids snacks fresh. Now the reason for the 1 star: The AC in the room did not work. It was a stand AC with the hose pipe attached to the back of the unit from the outside wall. That pipe was overheating and was counter acting the effect of the AC. So the room was DREADFULLY stuffy, hot and smelled of bad humidity. The gentleman downstairs gave us a fan, but didn't even care about the malfunctioning AC or why it wasn't actually working. The rooms were so dusty and dingy and the 2 glasses left in the bathroom were dirty - one of them even had lip marks from a previous guest! In the morning during breakfast, most of the eating utensils looked like they had been used and not washed. They still had food on them and marks of being used by previous guests. Like they literally just didn't use soap or a sponge!! I had to wipe them all down with the alcohol pads I happen to always carry in my purse! The food had flies all over it. It was pretty gross. The worst part is that we left that place with BED BUGS. The next morning, my husband and daughter had bites all over their skin! I would never stay here again! Thank goodness it was only one night. The only thing that saves this hotel is it's perfect location. Waking up in the morning and being able to walk around without all the people was great. We found free parking JUST outside of the castle walls. You can't park your call within the walls, but the HUGE large parking outside was perfect. I would 100% choose a different space if I were to ever go to Obidos again. I'd rather pay more and not stay in such a dirty, dingy place.

Firstly it was not clear in advance that we had to park outside village, the lift was not working and we were on second floor. The light switches for bathroom were broken and light had to stay on all night. The central light consisted of a bare bulb hanging fro ceiling. Bath drain was inadequate. Breakfast was ok

WiFi ranged from horrible to non existent. Rooms were clean and basic with nice historical tidbits available (I was in the Maiden Room). Size was bigger than most European hotel rooms. Location is fabulous. Breakfast was heavy on bread products but fine by my standards. I looked the automatic lights.

Ascensore rotto da anni, al primo piano davanti all'entrata dell 'ascensore e' stato creato un ripostiglio; stanze dormitorio, piccolissime,da ostello, rumorosissime gino alle 10 di sera, colazione pessima, personale poco accogliente direi burbero. Non lo consiglio neanche per una notte! POS non funzionante, dopo proteste miracolosamente attivo per intervento del Manager!

La casa de los horrores,no le puntúo en negativo xq no puedo.Pasamos una sola noche y horrible es poco.. Primero, presumen de q tienen párking y es mentira,te mandan a una explanada de tierra a 500 metros del hotel,con lo q subir con maletas por calles empedradas es de todo menos cómodo.Llegamos al hotel y no funciona el ascensor y no tienen la decencia ni de ayudarte a subir las maletas,huele a viejo y humedad por todas partes,la habitación con un ventanuco al ras del suelo donde veíamos los pies de la gente de la calle,sin aire acondicionado,el lavabo perdiendo agua,la puerta no se puede cerrar por dentro, insonorización nula,el desayuno buffet... Había más moscas volando q surtido de productos....En fin..Una MIER....COMO UNA CATEDRAL DE GRANDE