Citadines Eurometropole Strasbourg

Try to call 2 times we are late arrive to check in. But the reception cut off the line. Otherwise have a nice stay.

We had a delightful family stay at the hotel. The staff was incredibly welcoming, and the room was spacious and immaculate. The breakfast was good too. Especially we would like to say thank you to Vladimir, who show special care and hospitality to us. A memorable experience for our family.

Two TV in the room is not working. The heater is also not working, while it’s only 3 degrees outside. Try to ask for changing the room was not possible. Also ask for blankets cause it’s so cold, which they don’t have any left. Considering the price and the star of the hotel, totally not recommended.

Disappointing Stay with Poor Service at Premium Prices Pros: - None worth mentioning Cons: - Front desk staff extremely rude and unprofessional - Long waiting times (almost an hours) for basic amenities - Multiple calls needed for simple requests like blanket and oxygen water refills - Basic items (water, tissue paper) not restocked - Room has bad odor - Inconvenient location, far from attractions - Poor value for money considering the premium rates Not recommended for any type of traveler. The service issues start at the front desk and continue throughout every aspect of the stay. Basic requests require multiple follow-ups and hours of waiting. What makes this experience particularly unacceptable is that this is marketed as a premium hotel with high rates 4 stars here. The location adds to the inconvenience, being far from main attractions. Save your money and choose another hotel where basic customer service and amenities are properly provided. Would not stay here again.

Super

Stay was good.