Doubletree by Hilton Hotels in Oak Brook

Feiern unseres 25. Hochzeitstags. Wir hatten Reservierungen in einem nahe gelegenen Restaurant und wollten dicht sein. Insgesamt war der Hotel-Stadt gut. Ruhig und meist sauber. Es gab ein bisschen trockenes Essen auf dem TV-Stuhl, das ich mich selbst zerstört habe. Die Dame am Frontbüro war sehr bequem, aber es kam ein bisschen „kühl“ aus, als ob mir eine Kore zu helfen. Die Starbucks Dame(Personal) war überwältigt. Sie war die einzige Person, die Bestellungen nimmt und Kunden anruft. Ich wünsche mir, dass jeder einfach freundlich und freundlich sein kann oder sich entscheiden kann, nicht im Kundenservice zu arbeiten.

Das ist ein schönes Gebäude mit viel Aufmerksamkeit auf die Details in seinem Design. Unser Zimmer war sehr schön mit Qualitätsmöbeln mit einer Ausnahme. Wir beide fühlten, dass die Matratze sehr unbehaglich angesichts des höheren Preises, den wir für das Zimmer gezahlt haben. Selbstparkplatz ist etwa 1/4 Meilen vom Eingang des Hotels, der mir seltsam erschien. Es gab keine Voraussetzung für einen Shuttleservice. Wir haben im Hotel ein Essen gegessen - ein Bankett für das Ereignis, das wir besucht haben. Das Essen war gut, aber nicht ausgezeichnet. Überpreis für das, was wir haben. Kein kostenloses kontinentales Frühstück.

So I planned a Spa Day at Le Meridien Oakbrook & I must mention that the Spa Therapist were great. My husband & I enjoyed our massages & facials. I would have given more stars for them however the aspects were great disappointments. I was very disappointed that a floor was not dedicated to the Spa. Instead it was in two guest rooms converted into somewhat cramped rooms. SMH Would have expected more from both the hotel and where it's located. We were told we could grab a bite to eat in the restaurant on the 9th Floor in between services. The restaurant was Closed! Then we were told we could grab a coffee and a quick bite downstairs in the Lobby. Apparently the person we saw at the bar on the way in to our 10:00AM left because when I came downstairs the bar was Closed. So now I must wait 45 minutes for my husband, hungry and thirsty. Would not recommend this Spa to anyone. Definitely didn't start our Wedding Anniversary activities well. Prayerfully it will get better.

Our room was clean when we checked in. Eddie, the man at the front desk in the evening is wonderful and very helpful. He really went out of his way for us as much as he could. The pots and pans were very nice, good quality stainless steel which was very nice. The ice maker kicks out 7 cubes every two hours so if you want ice your first night, ask the front desk. We did and Eddie was happy to get me plenty of ice to get us through until the ice maker caught up. I requested a general handicapped accessible room (my husband is disabled) and stressed that we did not need a roll in shower when I booked the room. When we arrived we were told our room wasn’t ready (it was before check in time so we were willing to wait until check in time), and that we were booked into a room with a roll in shower. The woman said the previous guest had just checked out (it was several hours past check out time so they should have been told to leave if the staff knew another guest would need that room) and that we had to have that room since it had a roll in shower. I told her again that we did not need a roll in shower, just a general handicapped accessible suit and that my husband would be fine in the bathroom with just grab bars. She told me I had to have the room with the roll in shower because another staff member had booked it that way and there was nothing she could do. We waited until after check in time and were told that our room was still not ready and we’d have to continue to wait. It had been over an hour and was now past check in time. This was NOT acceptable. If a guest is expected to be booked into a room and that is the only room they are allowed to have then the previous guest in the room needs to be told they have to check out by check out time. There is no reason that we should have had to wait well past check in time to get settled into our room. We should have been reimbursed points for that since we were not able to use our room through no fault of ours. My daughter asked the woman why we HAD to have that particular room and was informed again that it was because it had a roll in shower and the room was booked that way and there was nothing she could do and we HAD to have THAT room, we could not have any other room. My daughter explained again that we didn’t need a roll in shower and asked why we had to have THAT room, and that we would be perfectly happy with a different room that was ready. She then asked if my husband could step in and out of a bathtub and my daughter said he could. I had already told the woman this. She finally got us into a room that was a general handicapped room, with a regular tub, which is what I had requested both when I booked the room and when I attempted to check in. The living room curtains were on an automated system to open and close them from a switch in the wall, but the track was broken and the curtain hung limply at one end. We were not able to operate the system because of this so were not able to open or

Am Tag, an dem die Rezeption angekündigt hat, dass das gebuchte Zimmer noch einen Raum übrig hat, damit es kostenlos gestaltet wird, und der Gesamtservice ist gut. Das Zimmer ist sauber und das Frühstück ist etwas einfach. Der nächste Tag im Hotel WiFi ist nicht online, es ist gut, wenn Sie den dritten Tag schnell abziehen, und die Effizienz ist etwas niedrig.

The room was spotless & comfortable. We stayed in the main building and appreciated the convenience of the restaurant & the parking lot. All of the personnel were friendly and helpful. Also the food in the restaurant was very good. This is the second time we have stayed at this hotel & we will return.