Hampton by Hilton Nuneaton

I've been very ill and only just started getting out after Cancer treatment, staff said it was £10 per hour to check in early, as an Honors member this is unacceptable, I found myself having to go out and walk around which wasn't helpful, on returning they did agree but only as there was around 25 mins left, although I had already paid they said my card had been declined at the time of booking, I was never notified of this and as I've since changed banks have no proof, there was never anything from Barclays at the time saying payment declined so I will be following this up, they also refused cash saying it's a card only hotel, I had just withdrawn all the cash I had with th card I had with me, I was in tears by this point as what was I supposed to do? A very kind lady stepped in and paid on her card and then I gave weher the cash, I feel I've been charged twice for the room which I will follow up, also when I did eventually get in the room so could rest and take my medication I found a lot of long hairs on the tray that had cups and kettle on absolutely disgusting but I really can't be bothered anymore so I will stay tonight and then I will never be using Hilton again

I travelled 4 hours to get to this hotel. Seeing that it’s a brand new one I thought I’d be able to receive a service that a Hilton would provide. Unfortunately it seems the management of this hotel are stuck up and are looking for extra money however they can in whatever way they can. The manager as soon as I arrived told me that a late checkout would be chargeable until 2pm - whereas the general staff seem accommodating and looked ashamed about this, the staff member Vincent actually came up to my room & said ‘I will speak to my manager, we should be able to waive the charge until 2pm because you came from far and have young children’. That’s what I call a service , especially from a hotel that should be trying to accommodate?? However what happened to me right now is honestly appalling. I was willing to choose this hotel as part of my regular travels to Birmingham - it is a new hotel and so I thought to myself giving it another try would be good. But how wrong I was, I’ve just found out. I have JUST travelled 4 hours again to get to this hotel. And before booking, and after, I have spoken to one of the colleagues over the phone before I made the tedious journey all the way up here. I asked if an early check in can be accommodated, I asked this MULTIPLE times and she reassured me that it can be done, without hassle and they had free rooms at night so they’ll be happy to assist me this time. I even told her that’s really helpful and I’d be leaving them a good review for this. What ended up happening is the worst situation I can ask for. I have just travelled for fricking 4 hours to nuneaton, with TWO young children below 4 years old, we’re absolutely shattered & the kids need to rest. Upon entering the so called manager at the front desk immediately announced that I would need to pay £10 an hour to check in early. That would be £60 extra charge. I explained my shock and frustration at this, because I was NOT expecting that. The colleague called lovelina or whatever her name is, similar to that - multiple times reassured me that an early check in free of charge would be possible. I even explained to this manager on site right now that I have travelled with these two kids all the way here after confirming multiple Times by phonecall that it would be okay - and that I didn’t come prepared with enough money in my account , they don’t even take cash, which is what I use normally. So now I’m stranded with two kids outside in the cold, they’re absolutely knackered and even upon seeing this situation the manager refused to budge on her position about this. I even tried to plead with her to understand that one of her colleagues has made a mistake so as a good will could she even reduce the charge to £40-50, she said no because it would need to be paid until 3pm. Early check in could be 2pm for free, so I said okay that means I can pay £50 as it’s 9am right now? She said no, if you come now as me or my colleague will have to go up and clean