Premier Inn Nottingham West

The hotel is really good and clean all the staff are very helpful but plus they also remindMandy and Ais on reception are really cheerful and help you a lot when booking in and showing what to do when you are on a meal deal or meal allowance and reminding you to book your car / van in

Very disappointing stay due to the building works being carried out and the inappropriate comments made by building contractors stating the noises they were making should wake people up. Sounded like they were about to come through the ceiling

This was my first stay in a Premier Inn and I was impressed with the size and quality of the room. The bed was comfortable, good size ensuite and TV. It had everything I needed for an overnight stay and staff were friendly. Overall a good experience and I wouldn't hesitate to book again.

Great hotel and great staff especially Mandy on reception went above and beyond very freindly and helpful would stay here again rooms are clean and tidy the breakfast was spot on would definitely recommend stayed for 4 nights rooms were quite

I had an extremely bad experience during my recent stay at your hotel. From the moment we entered our room, we were disappointed. The room was freezing cold, even though the outside temperature was below freezing. We expected the room to be warm and comfortable, ready for us to relax, but it was far from that. To make matters worse, the heater wasn’t working. We had to go to reception and request a room change. The second room wasn’t much better – it was cold as well and took over two hours to heat up. We were forced to sit in the cold with our kids, unable to relax. This was unacceptable and has never happened to me in any hotel I’ve stayed in before. The problems didn’t stop there. Later, when my friends (who had booked two additional rooms) came to my room to chat and spend some time together, one of your staff members followed them, knocked on my door, and when I didn’t open it, he unlocked the door himself and entered without permission. He rudely demanded that my friends leave, claiming we were being too loud, even though we weren’t. He then threatened to evacuate us into the heavy snow if my friends didn’t leave the room immediately. His aggressive and unprofessional behavior left us feeling unsafe and humiliated. My kids were scared and traumatized by the incident, and it completely ruined our stay. I’ve stayed at Premier Inn many times before and never had such an awful experience. Their rooms are always warm and welcoming, and their staff are polite and respectful – unlike what I encountered at your hotel. This was the worst hotel experience I’ve ever had. The lack of basic hospitality, professionalism, and respect for guests is appalling. I would not recommend this hotel to anyone.

My husband and I stayed at the Premier Inn Nottingham West Hotel at the end of November 2024. We had been visiting friends in Nottingham and we were staying overnight before returning to Lincolnshire the next day. We had emailed and asked for a ground floor room not too far from Reception and we were given an ideal room just along the ground floor corridor. The room was quiet and cosy and we had everything we needed. The reception staff were friendly and helpful, keen to ensure our overnight stay was good. We ate in the Beefeater next door - a two course meal with a drink in the evening and then breakfast the next morning. Access to the restaurant was, handily, just along a corridor from the Premier Inn reception - no need to go outside. The food was quite good in the evening and the hot breakfast in the morning was cooked to order, a definite plus! Overall, a very good stay at this Premier Inn and we will certainly stay here again whenever we are in Nottingham.