Vanila Hotel & Spa

is a beautiful place, boasting a stunning location, cleanliness, and a wonderful garden. The stay could have been perfect if not for a very unpleasant experience with the hotel manager, an Italian named Eros. Unfortunately, his behavior does not meet the standards expected of guest service. During our stay, after lunch, we wanted to have an espresso at the café near the reception since coffee was not available in the restaurant. My partner placed a small piece of cake on a plate to enjoy with the coffee. To our surprise, Eros treated us very rudely, reprimanding us that cakes were not allowed. Instead of calmly explaining the rules, his behavior was harsh, inappropriate, and simply unpleasant. We certainly didn’t cause any trouble, but the way the manager addressed us left a very negative impression. Such a lack of professionalism is unacceptable in a place that aspires to high standards of guest service. I encourage the hotel owners to reconsider employing someone who lacks the ability to treat guests with respect and class. Replacing the manager with someone more competent and empathetic would greatly enhance the experience of staying in this beautiful place.

The hotel is a real African style one. Don’t expect anything fancy, commercially oriented. The staff, management and security of the place is second to none. The hotel has two spectacular swimming pools, one near the bar and one (bigger one) on the side of the dining hall. Both swimming pools have an infinite view to the Indian Ocean. The only two things that I would recommend to be changed/improved are internet speed (so slow at times) and power supply to the entire hotel (during our stay it was interrupted many times). The spa is great but I would not recommend the nail treatment to be taken as there is a room for improvement to be made there… Other than that, great place, great people. Don’t worry about malaria or other strange things that you can read on-line. The place is so clean and safe you won’t even notice a single mosquito! The must see and visit !

We spent a beautiful 2 week holiday in this wonderful hotel in Nosy Be. The hotel is located in a quiet area surrounded by nature. The rooms are spacious and always kept clean. The staff will give you the warmest welcome and will make sure you stay happy throughout the whole stay. Food was delicous and the view from the restaurant is from a different world

We had an ocean view room with a balcony overlooking pool. The room was spacious and it had good ac. The hotel has 2 pools and is beachfront. There are a few steps down to beach and depending on tides, the beach can be very large. I never saw anyone swimming at beach only swimmers were in pool. There is one restaurant and food is good. You need your own transportation as even the hotels next door are not walkable. They have a nice gym and a spa but we were not able to get appt as spa was booked. The hotel is quiet. That's OK with us but if you're young and want action look elsewhere.

Great hotel with beautifull views and sunset. Staff are wery friendlly and helpfull. I have to recomended also the tour guide from sound's travel Leonardo. Very nice infinity swiming pool and hotel room

Witam, jestesmy v Vanila hotel&Spa, pszyliecielismy z Įtaką 11.15, bedziemy do 11.29. 1. V pierwszy dzien pszepadli okulary kture byli zostavione v baże( okulary są drogie okolo 300 eur-Prada), do tej pory nieznaliezlisie. 2. Wifi I Internet pracuje tylko v nocy lub z rana - mozno poviedziec ze internetu niema i on jest super powolny. 3. Kazdy dzien po 5-10 raz pszepada elekrycznosc. 4. Wczorej otrawilamsie jedzeniem wieczorem, ( zllie zrobilosie odrazu jak pszyszlam do pokoju į wiencej nigdzie niemoglam otrawitsie bo bylam caly dzien v hoteliu) dzis nawet niemoga vstac z luzka jak jest zlie, monz schodzil z pustą butelką poprosic wody do recepcji- oni niechcieli dac poviedzieli ze czeba pszyjsc do baru i popic. 5. Domuwitsie praktycznie niema jak bo prawie nikt nierozumie po angielsku. Tak terytoryja jest bardzo ladna i widok pszez okna tez, alie servis jest tragiczny. I gdy bendziscie jechac tu, niebiezcie ze sobâ cennych zeczy.