Traveler49873777807
We stayed three days at the Imani House last May. There is a lot to like about the property. It's in a lovely pastoral setting. The bedroom and bathroom are spacious and comfortable. The shower is large (but sprayed water all over). Free water was provided. Dinners outside were good. The pool area is pretty and peaceful (though the pool was quite cold). It was fun to walk to the nearby monoliths which took about 50 minutes. The areas that fell short were the food service and lack of service overall. When we stayed, it was obvious that there was no one really in charge- no owner, no manager. There always seemed to be inadequate staff to meet the need of customers. Henry and Nuno worked very hard doing multiple tasks and were a joy, however, there was a deficit in staffing. There were long waits for breakfast, lunch and dinner which were served haphazardly. Staff were unable to identify who should be served which items during meals. Breakfast in particular was chaotic and late. Pancakes were cold, the fruit was unripe, the bacon was undercooked. We disliked having to order every single item in advance, including bread, honey, milk, etc. Lastly, we came upon a poor donkey on the property that looked as if it hadn't been cared for- it appeared underfed and had terribly matted hair. We felt sad to see this. If the service aspects of this property were improved, I would happily rate it higher and recommend it, but at the time we stayed, it fell short of expectations.
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