Residence Inn Albany East Greenbush/Tech Valley

A complete dump. While they will claim they doing renovations so "please pardon our appearance" the mismanagement is well beyond renovations. They called 2 days before check-in to say there are renovations and things like pool, gym etc would be closed. Thanks for doing this at last minute after it too late to cancel. The room had an electrical issue with stove (very comforting), tv's, previous guests dishes still dirty in dishwasher, and cold items were hot at breakfast and hot items were cold. Also was nice as i found hair scrunchies and pills in the carpet in the room from previous guests. Almost impossible to get an elevator as each time it had constriction works and equipment. Yet emergency exits were taped off saying do not use. Staff told me they were getting complaints all day about the last minute renovation call, things not working in room, the breakfast and the dirt from construction. Construction is on second floor yet floors 1 and 3 dirty also. Absolutely worst managed hotel I've been in and I travel weekly for work.

I was a little hesitant to stay here after I'd read some recent reviews. I travel quite a bit and have stayed in a lot of hotels all over the world--from roadside trucker motels to fancy resorts. That said, I have not even the smallest negative thing to report about this hotel. The staff was INCREDIBLY friendly, thoughtful, polite, and kind. Even as we were sitting in the dining room the next morning, a random employee made suggestions about what his favorite items were from the buffet and he wasn't wrong. If they have the little mini quiches with spinach, they are good, get them! The entire hotel smelled fresh and clean when we walked in, check-in was fast. The rooms were just as described. Sure, some of the in-room furniture was likely on the older side, but everything functioned as it should and everything was sparkling clean including the bed linens, the kitchenette in our room, and the bathroom. The bathroom water pressure was great. The pool was nice and clean. I have a small dog and he was able to stay with me which was lovely. The grounds are adequate for taking dogs on short walks. The free breakfast was well stocked with options and the dining room was so cozy with the holiday decorations and tree and even holiday movies playing. Overall, my quick stay visiting friends was made extra special by staying at the Residence Inn in Greenbush--I have stayed at other places while visiting these friends, but from now on, I'm exclusively staying here. The location is so convenient, it's right off the highway but on a woodsy road where you can't hear any traffic. The neighboring businesses are tucked in an industrial park, so it's really quite and low key. The only thing that was lacking were clothes hangers in the closet. Our room only came with one. Not a huge deal since we only stayed overnight.

We booked a 5 night stay in a one bedroom. There are typically no Ambassador status recognition at these properties but we did get a high floor corner room based on our preferences. Pros: - The front desk and breakfast staff were very friendly - Clean rooms - It's very close to major highways and lots of restaurants/stores such as Target, Walmart, etc. Cons: - It's not a new property, so its worn out In general it was a good option if you need to be in this area, but it's not fancy and a bit outdated.

Unfortunately, there’s one employee that does not belong at this hotel, or any customer facing job for that matter. This hotel has some of the best front desk people, but this one is the worst. I can identify this employee only by her big size and insufferable attitude. She goes out of her way to ruin the clientele’s experience. May be that is how she is. From being rude right off the bat with anybody needing help to pushing back on them instead of offering any solutions this employee has earned her “WORST WORKER” award. Management should make a change as quickly as possible to keep customers coming back to their hotel by removing this employee or assigning her work inside the hotel, so she does not have to interact with customers. This ruins everybody’s time. Please investigate this and do the right thing for your paying customers.

Albany is a town of pretty run down hotels and restaurants, but business forces us to go there several times per year. We were hugely and pleasantly happy to find it about 5 years ago, and enjoyed staying in such a clean , upscale place and they had a food truck and nice bar and entertainment some evenings. Yesterday we looked forward to our planned stay, but John at the front desk was totally overwhelmed by an overweight lady whose credit card was out of money, and we had to wait for 15 minutes to start check in, then we found our room and it smelled so strongly of some kind of chemical that was to cover pet odor I think, and my wife’s nose reacted to pet dander I think, and the room was just awful from a shoddy cleaning. He had no rooms that were clean and so we left and went to another location. Of course we will never go back; what a disappointment. We count on Marriotts to be first class.

We stay here quite often because its close to my daughter and her family and also the price is right. It's an older hotel, so the furniture is a little worn, but it has always been impeccably clean and comfortable. Breakfast is decent and we always have a nice, quiet, restful night of sleep here!!