Hotels in der Nähe von Willoughby Spit, Norfolk

Meine Familie und ich brauchten einen kurzen Aufenthalt in Norfolk und fand diesen Ort. Als wir ankamen, wurden wir schön gegrüßt. Ich brauchte nebenzimmer, aber das Hotel wurde reserviert. Die Dame am Frontbüro hat mich sehr schön gehalten und ich war glücklich. Das Frühstück war gut und reichhaltig. Es gab jederzeit Zugang zu Wasser, Tee und Kaffee. Und wir waren sehr nah an den Ausflügen. Ich empfehle diesen Ort.

We were under the weather, and although when you’re not feeling your best you want to be snuggled in your own bed, we were very comfortable with our stay. As with any city center stay, the additional parking fee was expected but not quite appreciated. But with the friendly staff, nice clean room and common areas-all in all, recommended!

Das Hotelpersonal und andere Hotelgäste waren sehr nett und gastfreundlich. Wir waren dort für eine Frauenretreat (Zion Kirche). Ich musste nach der ersten Nacht die Zimmer wechseln, weil mein Zimmer direkt über dem Außenhof war und es nicht schließen bis 2.00 Uhr, so dass ich nicht viel schlafen konnte in der ersten Nacht. Sie änderten mein Zimmer ohne Probleme später, so dass ich nicht wieder durch diese Erfahrung gekommen war. Terrance ist ein Geschirr, er war der Personalkapitan in unserem Konferenzraum und er stellte sicher, dass wir alle umgesehen und alle Diätoptionen zufrieden waren. Sein Kundenservice ist Top-Notch. Es waren zwei andere Damen, die oben und darüber gingen, um sich um uns zu kümmern und ich konnte ihre Namen nicht bekommen. Einer hatte ein Tattoo in der Nähe ihres Ohrs und Halsbereichs, sie war so süß und nett. Ich würde in Zukunft sicher noch einmal hier bleiben, da es in der Nähe von Geschäften, Malls, Restaurants, der Wasserstraße usw. ist.

Ich bin gerade von einem 7-Nacht-Unterkunft für Geschäftsreisen zurückgekehrt. Zimmer sind gut ausgestattet und die Betten und Betten sind sehr komfortabel. Ich habe im letzten Jahr mehrmals in diesem Hotel geblieben und die Betten sind immer großartig. Das Front Desk-Personal ist freundlich und hilfsbereit. Und es gibt einen schönen Fitnessraum. Ich möchte Breeze für ihren gedankenvollen und effizienten Kundenservice jeden Morgen beim Frühstück danken. Als ich am letzten Tag meine Kreditkarte im Restaurant verließ, lief sie 2 Treppenflugs auf, um mich zu fangen, so dass ich nicht ohne sie gehen würde. Danke noch einmal!

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

The staff at this property are all great!! Especially Terri she’s absolutely amazing and nice to my husband and I. She’s always so welcoming. We stay here every other week for business trips and she’s always so kind. Rooms are clean dishes are left inside dish washer. Only thing is that the hallway smells of smoke in different parts of the building but other then that everything great!

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

Awesome

The General Manager (Savannah) and the Front Office Supervisor (Sharon) are two of the most caring people I have ever encountered at a Marriott property. I have been a loyal Marriott customer for 15 years. I have stayed at a number of properties, but this property will forever stand out to me. Some properties have lost their ”human” side of things and treat customers as $$$, however, this property treats people with compassion and care. My father became ill while staying at this property and needed an ambulance. Within minutes they contacted an ambulance and got him to the hospital right away. They even went as far as trying to reach out to family members to inform them of what was happening. Although they were sold out that night, they were able to secure another room for him at a sister property so that he would not be without a room, once he was released. They were able to gather all his items from the room and place them in a safe area and were very friendly to the family members that came to help. The property itself is very quiet and clean. They even provide fresh baked cookies at the desk for guest! Such a great touch!! Definitely would return for not only the hotel accommodations but for also the welcoming staff! Consider this a piece of relaxation during your travels!