Niseko Konbu Onsen Tsuruga Moku-No-Sho

This is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included. It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel. The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options. There was no gym in the hotel and difficult to do some proper full-body exercise. Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us. We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better. Staff in general was very helpful and friendly and some of them spoke English and Chinese. The hotel was short of staff IMO. I could see them running around in the hotel. The ski equipment room could be equipped with better facility to dry ski boots and gloves. Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway. The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.

Very convenient if you are planning to do some skiing in Niseko, great dinner menu and amazing lounge with a fireplace and complementary wine. Breakfast is Japanese style with no alternatives, the staff is nice but calling a taxi is mission impossible and everyone is quite dismissive with the guests, like there is no taxi and that’s not our problem, in a hotel this expensive it should be your problem whether you like it or not.

Very cozy hotel..: good for chil and relax…

All staff have servicemind .We feel good and happiness all time when stay here.the most important ,dinner was verry perfect.

設施：訂了私湯套房，非常滿意，房間面積大且舒適，加上隨時可以泡湯看雪景，天上人間。 衞生：整個酒店需脱鞋入內，一塵不染。 環境：周邊環境很靜謐，漫天大雪，潺潺流水。酒店內部的細節做得很棒，佈局，傢俱，光線，擺設……每一處都讓人心生喜悦。 服務：非常好的體驗！每個人都温温柔柔，笑意盈盈。特別是“周易”，讓人印象深刻💯給我們介紹了很多當地的典故和食材，酒類的詳情，非常棒👍🏻 二世古，明年見。還會選擇昆布温泉鶴雅！

定的帶温泉的房型，房間沒得説，具有傳統風格；很乾凈、很大、很智能，露台望出去就是雪景很美；公共浴池在17:30之前基本沒人，洗漱用品一應俱全，可以一邊泡湯一邊欣賞雪景。 工作人員會在大門口等着客人辦理入住，語言交流通暢，有中文服務（要看上班時間，不是隨時都在）。行李會運到房間，check in不用自己去，會引導你至大廳休息片刻，由工作人員辦理。 大廳的酒水飲料都是免費的，烤棉花糖、黃油土豆也是不限量供應的，還會提供一些桌遊以供消遣。旁邊就是moiwa雪場，五分鐘車程，回來以後在房間的按摩椅上按好以後再美美泡湯，十分愜意～ 早晚用餐時間也會提前詢問，每日的餐食都不會重複，有開盲盒的感覺。棕色長本里的飲品都是可以隨意享用的，建議一定要嘗試一下當地的white wine，入口是回甜的，像我這種不常喝酒的也能接受。第二天很幸運被安排到靠窗的位置，能一邊吃飯一邊欣賞雪景👍 總體來説是一個非常好的度假勝地，節奏慢。不差錢的隨便定，或者在淡季時來也是一個不錯的選擇。希望下次春夏天再會～