Niseko Konbu Onsen Tsuruga Moku-No-Sho

This is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included. It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel. The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options. There was no gym in the hotel and difficult to do some proper full-body exercise. Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us. We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better. Staff in general was very helpful and friendly and some of them spoke English and Chinese. The hotel was short of staff IMO. I could see them running around in the hotel. The ski equipment room could be equipped with better facility to dry ski boots and gloves. Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway. The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.

Very convenient if you are planning to do some skiing in Niseko, great dinner menu and amazing lounge with a fireplace and complementary wine. Breakfast is Japanese style with no alternatives, the staff is nice but calling a taxi is mission impossible and everyone is quite dismissive with the guests, like there is no taxi and that’s not our problem, in a hotel this expensive it should be your problem whether you like it or not.

Very cozy hotel..: good for chil and relax…

All staff have servicemind .We feel good and happiness all time when stay here.the most important ,dinner was verry perfect.

剛在攜程上預訂成功，酒店就很仔細地發了郵件過來問是否有食物過敏以及到達時間。果然包的車子剛剛到酒店門口，酒店職員就已經來確認訊息了。入住手續全程坐在沙發區由專人辦完，邊吃迎賓小點邊等，體驗感很好。本次定的私湯套房，房間的大小和設施都很豐富，除了私湯還有按摩椅。酒店餐吧的酒水都是免費的，晚上加了懷石料理套餐每一道也都很新鮮很好吃，早餐雖然是固定套餐形式但每天也會更改食材和水果。雖然離雪場中心不是很近，但是酒店有大巴可以接送，酒店內還有超市和自動販售機。綜合來説真的很好很超預期，下次不管是到二世谷滑雪還是安靜地待着都會再來的！！

設施：訂了私湯套房，非常滿意，房間面積大且舒適，加上隨時可以泡湯看雪景，天上人間。 衞生：整個酒店需脱鞋入內，一塵不染。 環境：周邊環境很靜謐，漫天大雪，潺潺流水。酒店內部的細節做得很棒，佈局，傢俱，光線，擺設……每一處都讓人心生喜悦。 服務：非常好的體驗！每個人都温温柔柔，笑意盈盈。特別是“周易”，讓人印象深刻💯給我們介紹了很多當地的典故和食材，酒類的詳情，非常棒👍🏻 二世古，明年見。還會選擇昆布温泉鶴雅！