Margaret - Hôtel Chouleur

This is a beautiful property, well situated and beautifully decorated and we had a room - really a suite! - that exceeded our expectations. It was the kind of room that made me want to stay in all evening and pretend it was my home, not even needing to explore Nimes outside our four walls - a beautiful bedroom, sitting room and luxurious bath (but only a tub, no shower). HOWEVER, this first impression was soured by our overnight experience. We did not know we were situated with an adjoining wall to a loud bar until it was late in the evening - and impossible to sleep with the thumping of music coming through the wall. When morning came, my partner took a bath and everything was fine. I went to take mine - remember, no shower - and discovered the water was ice cold. Hotel maintenance came and said all the water heaters were working - he did not know what the problem was but he could not solve it. So after a crummy night of sleep in this beautiful place, and no ability to clean up the next day, we continued our trip and moved on to our next destination. Given the night club, lack of sleep and no ability to shower, we thought it was reasonable to ask for some sort of accommodation and asked for half of our room cost to be refunded. The girls at the front desk were apologetic and lovely, but clearly not empowered to take any real action. They promised to share our experience with the owner/manager who would make this decision. Weeks have passed, and we have received no word from her and have to assume we have come and gone and she doesn’t care. Maybe she will care now that I have posted this review.

Xmas at this hotel was a delight. The hotel is elegant and full of great treats for an unmatched experience. It has a top quality Michelin restaurant, and if the "devil is in the details", this hotel aces it! The scents, the flavors, the ambience are exceptional! The French are the masters of sensory delights. If you want to have an unforgettable elegant french experience, this is a great affordable option. The location is superb, right in the heart of beautiful Nimes. Although the hotel has no parking, there is a public parking lot at a walking distance. Service is great, room is visited twice a day to adjust it to sleep mode, and front desk receptionist was very kind, fully bilingual (english/french). No complaints at all, will return and/or try to visit other group hotels.

The hotel is very well placed in the centre of the old town. Our room was spacious, peaceful, spotless and had everything we needed. The staff were all very welcoming. Thank you.

Stunning hotel in the centre of the old town. The most delightful court yards and lovely deep plunge pool. Our room was stunning and very big. Very comfy bed and great pillows. The air conditioning worked very well and was lovely and quiet too. The staff were very proffessional and friendly. Delcious food.