Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group

Beautiful hotel, warm and professional staff and good food. Everything was impeccable and everyone very attentive. Pic ref: me lighting the evening lamp in the lobby. Would highly recommend it!

Beautiful property. From Security to front desk , guest relation to F n B everyone is very welcoming. Love the choice of bed linen as the hues of pinks add life to the green ambience all around . Even your washroom supplies match ….. which I loved absolutely… The most important thing which I would like to mention here is your guest relation manager Ms. Monica. A heartfelt thanks to her from my entire family. Her warm welcome , her genuine concern for our comfort , her honest unbiased suggestions for our local visit …. May it be shopping or our food cravings for local cafés . She even suggested few shortcut walking routs …. Now who does that for you …… We will be visiting Ooty again and again ….. and I guess when it’s time to choose our stay …. Ms. Monica will be a big reason for us to choose Fortune Sullivan Resort.

We stayed in the presidential suite for 2 nights in March 2025. The hotel is on a higher level with a good amount of space surrounding it. There is a nice lawn in the back, a small garden, and open space where they do a bonfire. There is a small children's play area, game room and spa. The area is nice & quiet. All the rooms are in the main building which also has the restaurant, bar and a small counter selling some local art. Hotel lobby is nice with high ceiling. The hotel staff is very helpful. The suite had a fairly large bedroom, with good firm mattress. The living room was big but was cluttered with a lot of old furniture which didn't make sense, and got in the way. The bathroom was rather small but functional. Most of the controls (switches, TV and fan remotes) were non-intuitive, e.g., the light switches were in unexpected places, we had to call for assistance to figure out how the fan and TV remotes worked, etc. But, the good thing is everything mostly worked. The electrical outlets were few and inaccessible, so we had to ask for an extension cord, which they provided after a long time. The restaurant is inadequate for the guests, so it gets crowded and we had to sometimes wait for a table. The bar was not very crowded but service is very slow, and we had to work had to get attention from the staff. Overall, we had a good stay despite some small inconveniences.

We stayed in Fortune from 01.03.2025 to 03.03.2025. Our Stay very pleasant. Hotel staff provided elxcellent service. Restaurant very good serving excellent dishes. We liked it. They made original Ooty tea especially for me. Excellent memories.

All staff was very prompt and helpful. Always wear a smile and give you a warm welcome. Ready to serve any time. It was a wonderful stay, my family also loved a lot.

My family’s experience with fortune resort, Sullivan court was lovely. Monica the guest relations manager was very courteous, she sent us a list of amazing local places to visit which was really helpful, and Shelly from FnB was incredibly friendly and a great help to us as well. Overall, the hospitality was one of its kind and we had a great time, I would recommend this resort to anyone seeking a cozy place that feels like home.