WelcomHeritage Ayatana, Ooty

Amazing staff and amazing service. Loved the experience. Visited the place for lunch with family. Very courteous staff and very nice experience we had. Just recommend people to go to this place. The property is also very nice and very well maintained.

The room service and staff were extremely helpful and top notch. Thank you Mr. Amit Kumar for your help. The Resort has an amazing restaurant and beautiful view. The hotel experience for our staycation was amazing. The staff is very professional.

The resort is beautiful and very well maintained. We got to experience the Christmas decorations since we visited closer to Christmas and the decorations were top notch and just very beautiful. It truly felt like a winter wonderland this time of the year. The room service is super quick and all the staff are very courteous.

I was very disappointed and my client have experienced worst service and experience during their stay at Welcome Heritage Ayatana Ooty. I have been serving in this travel and tourism Industry since 11 year. This is the first time in my life where me as a travel agent and my client had to suffer. I have being doing business with ITC Welcome heritage group and promoting their properties to my client for their pleasant stay. If I look into the amount It would be more than 70 – 75 lacs INR. I have also selected premium channel and vendors Like Tamarind Holidays, Tripexpert, Classic holidays and many more ( you as an hotelier) can refer to my booking with them. Paying huge amount and booking room categoy as Deluxe Challet with Jacuzzi. The first experience my client faced was no Hot water. Secondly there was no internet service neither televison service. Upon requesting several time by my client to the hotel. They were unable to resolve and they were trying to explain that Hotel is in middle of forest so will fare such issue and nothing can be done for the same. The Duty person on reception desk was extremely rude and he only kept asking to contact Travel ageny and he is not able to further asist. Being a huge brand and hightling the service on website for the property and if we get such worst service it is not understandable. I will make sure the doest reapeat to any of my fellow travel partner and will advise not to recommend and promote such hotel & resort, where after paying huge amount of money and if I get such feedback from my client is very shamefull situation for me to my service. I also request to hotel sales person whose name was Mr.Jijo Joseph for one day stay refund due to guest was not satisfied with hotel but he denied my request..... Very worst experience...

A Truly Blissful Experience! Ayatana Resort in Ooty exceeded all our expectations! From the moment we arrived, we were welcomed with warm smiles and exceptional hospitality. The serene location amidst lush greenery was the perfect escape from the hustle and bustle of daily life. The rooms were spacious, impeccably clean, and offered breathtaking views of the surrounding hills. The food was delightful, with a variety of local and international dishes that catered to every palate. A special mention to Rizwaan and the front office team for their outstanding service and attention to detail – they truly went above and beyond to ensure our stay was comfortable and memorable. I highly recommend Ayatana Resort to anyone visiting Ooty and can’t wait to return for another serene getaway!

Location is awesome, calm and serene away from all hustle with good connectivity. Stay was wonderful. Staff were very helpful, professional. Ms.Banu made check in process very smooth and explained all features of the place. Food options and taste are excellent. Nature walk to scenic view point near the property with Pradeep was breathtaking