Gastnutzer
5. Juli 2024
we, a family of 3, travelling from ireland, stayed for 2 nights in june 2024. pick up from the airport and checkin was smooth. we wanted to buy a few things in maun and the receptionist (i forget her name - but she was super helpful) was kind enough to call us a taxi who took us to all the places we wanted to go to in maun and then brought us back. we had a free day before we left on a 10-day safari. a day trip to moremi game reserve was recommended (by a guide named sixteen). starting at 0530 and ending by 1700. the safari vehicle was in excellent shape. providing us with the parkas to deal with the chilly early morning drive was thoughtful. the guide (broken was his English name) was knowledgeable, good and knew what he was doing. the packed breakfast and lunch for the day trip was excellent also. the food in the restaurant was tasty and portions were large. the desert (cheese cake) was quite excellent. the location is fabulous. the number of birds you can see both in the morning and the evening was amazing. the deck from which to view the Thamalakane river is nice too. wish were here in a not-draught-year. next time so... the fire pit where you can relax at the end of the day with a drink is a nice touch. we did not use the pool though - we were never around during the daytime and nights were cold enough. on the first evening, the lock on our chalet stopped working and the shower broke down. the team at island safari lodge handled it efficiently and relocated us to a neighbouring chalet within 15 min. in hospitality sector, things break down, things go wrong - good teams deal with such breakdowns swiftly. so, really - rather than being unhappy about the problems, we are delighted in how swiftly it was dealt with. would have been nice if someone had checked the chalet before we checked in though. hence the 4 star to the rooms instead of 5. all in, we felt it was good value for our money and we had a pleasant stay. when we come back to maun, we will happily stay here again.
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