Club Wyndham Newport Onshore

Weather was very cold and windy. The resort is beautiful and well laid out. Two bedroom units with two balconies. Great view of Newport Harbor. Welcoming gift and snack tray in lobby were a plus. Could be very crowded in summer but off season is quiet. Centrally located off Thames street. Easy walking to shops, restaurants, and historic sites. Even though it was cold we had a wonderful stay at Newport Onshore.

Currently, my family and I are renters and not owners, and the lodgings are moderately expensive. This is the third time we have visited. Each year it seems that guests are crowding the rooms to get “more bang from their buck,” and the experience is becoming less enjoyable. My children are contemplating becoming time share owners but are reluctant due to concerns about this location in the future.

As an owner of a week during the summer and as a previous guest, I love the Onshore. The location and the amenities are wonderful. HOWEVER, I have been a victim of a bait and switch scam connected to the Wyndham and third party rental agencies. Once in the spring, and thinking this couldn’t possibly happen again, and this December weekend. I reserved this weekend 9 months ago for our family holiday tradition. Only to find I didn’t have a reserved unit at checkin. No cancellation notification AND a welcome notification came from the Onshore a day before welcoming us. NO help from the manager! After 3 hours of frustrating phone calls with ******* and Extra Holidays, we were relocated to Wyndham Long Wharf where helpful staff arranged a unit for us. Two crying granddaughters were happy to have a place to sleep. Ironically, 4 hours later - Onshore had an available unit after being told there was no way they could accommodate us! ! TRAVELERS BEWARE!!!!

No handicap parking at all, parking is assigned with no regard to handicap. Oven was filthy, had to clean it twice. Found paperclips on floor, so floors had not been cleaned. No accommodations for walk in shower, both bathrooms had tubs. Nice fireplace and two balconies looking at buildings next door.

NEVER EVER book here! It is a lie. We booked our summer vacation to Newport in January. All good reviews, had a pool for the kids & right in the center of Newport. We got nervous over the last month after reading scathing reviews. I called the resort and Airbnb to make sure everything was in order. We live 6 hours away. I even called the day before arrival. We closed our business for the week to get away, which which we have never done before. . We drove up early as check in is at 4 and we wanted to get alittle in before check in. They called at 2 to say there was a pipe burst and water main break by our unit. This is what they say to every bad review I’ve read. They offered us a place 40 miles away. That is not what we booked and would never have. We thankfully found another place for only 2 nights that was in an attic on our own. I have chronic back issues and the stairs were very hard to do as they were twisted. I had to have help. Still we were thankful as to not turn around and go home for our kids we’re so excited. We had to pay again out of pocket as there return policy is 15 days. They book places they do not have or will. I do not want this stressful event for anyone else trying to have a nice relaxing time with your family or friends. I am contacting Visa, the Better business bureau & have already told abnb to take them off the list. I have never had an issue with Airbnb but they were not very helpful at all. And this happens a lot. Shame on you. Fool me once my bad, fool me twice, they should know better.

All the reviews about booking this hotel with Extra Holidays is true. They will cancel your reservation without notice. We booked at the Newport Onshore and when we went to check in they said our recreation was cancelled and they needed to relocate us. This was just 2 hours before check in! They first tried to rebook us at a standard hote 20 minutes away when we booked a two bedroom condo with a kitchen. Only after the great staff at the hotel found us another accommodation at their sister location on the wharf did they put us there. This took almost 3 hours and the new accommodations still did not have a balcony and the pool was under construction. So disappointed in Wyndham for allowing this third party to overbook rooms and not notify people in advance. I will say all the staff on both properties were apologetic and special thanks to Vanessa at Newport Onshore for going above and beyond. But this is not how you do business and this would never happen at Marriott. Be warned. What you book is not what you get. I will never book a Wyndham property again until they fix their booking.