Gastnutzer
7. August 2023
I stayed here for a few days while I was visiting family who stay in the town, and some are further from the borders. Had a fantastic courtesy call 48hrs before I arrived, asking if I had a preference to a room type (double or twin) and if I would have an ETA. Explained I would be travelling from South Wales, so aimed to be there around lunchtime. It was also explained that, on the evening I arrived the kitchen would be closed for dinner, but I could be booked into another venue within a 2-min walk of their property. When I checked in I was greeted by whom I assume is the owner, shown to my room and given the keys. The room was immaculate, even though I booked without breakfast, there were individual porridge portions and breakfast cereal bars left in my room, I happened to bump into a member of staff on my first morning, who offered to service my room. However I politely declined. I did pop into the bar area one evening, to find it relatively busy with local Langholm folk playing pool, I was made to feel extremely welcome, by the young boy working the bar & also by the locals. During my whole stay, I cannot find anything to complain about. Having worked in hospitality for double figures of years, I have never come across such fantastic hospitality and customer service! I would highly recommend staying at The Douglas.
Übersetzen