The Star Apartments

The apt is managed by an agency which did not make an effort to contact you using other medium beside SMS. So, in convenience. At Aussie standard, the apt complex can be better clean - too many dry leaves on the ground - otherwise good place with good location.

Access to the building When my colleague and I arrived, we were unable to find an entrance that we could enter. I phoned and as we were from overseas and did not have an Australian Sim Card, we were unable to gain access to the building. Eventually, a code for entry was sent to my email address. I am not sure why this was a problem and certainly it was not stated on the website that you required an Australian Phone Number for access. During the stay, the access codes become invalid. On the Thursday when I returned to get something from my room, I was not able to get entry into the premises. Again, I had to ring. It turns out the codes were changed overnight and we needed a new entry code. This code only worked on the front door and not any of the gates. This meant that we needed to go to the far end of the building for access. For my colleague, who had a downstairs apartment, she had to enter and walk upstairs to then go back down through an internal door and down some steps to get entry to her room. We also had a note informing us that we needed to remove the rubbish from our room and drop in the rubbish bins otherwise there would be a charge. However these bins were not obvious and required another phone call to find out where they were. It also required a door code. This required yet another phone call to the so-called ‘management service’ to get access to the bin area. The Apartment The apartment was okay but I did wonder about how well it was maintained. The shower would only maintain hot water if the cold tap was off. As soon as it was turned on, there was no hot, or even warm water just cold. The bedroom bedside light flickered constantly and couldn’t be used and the lighting in the lounge was very dim. I am quite sure that the dinner plates were plastic. Finally, the state of the bedspread in the main bedroom was filthy and did not inspire confidence in the cleanliness of the apartment. Overall the experience at staying at the Star Apartments was less than satisfactory and I do not recommend.

Almost every feature which the website claimed for this hotel was false. There was no air-con, no Netflix, the room was not secure, the floors were dirty, the kitchen and its contents were grotty, bathroom fixtures were broken, cockroaches ran around the room, doors didn't close properly, and the manager was an egotistical angry little man. I tried to find a solution for these problems, but was quickly told to put up with them, and a refund was not possible. Then I was insulted, and he hung up on me. The room was a decent size, but with no air-con or windows, it became a sweat-box, and we didn't sleep a wink. We couldn't leave fast enough. Please get a written statement that your apartment is ready and clean, so you can't be blamed for the poor room they want you to pay for.