Luxury Apartments Newcastle

Terrible. Apartment clearly a heavily used very poorly maintained hostle: very much NOT a luxury apartment. Appliances broken (clothes washer, dishwasher, microwave). Cutlery, dishes and pots/pans dirty. Towels dirty. Carpets scuffed, stained and torn. Walls show multiple scuffs, scrapes and holes. Plumbing leaked in one of the bathrooms creating a puddle on the floor. Fold out couch completely broken and missing it's mattress. Overall. If expecting a roof over your head in a poorly maintained dirty hostle but nothing else its fine.

Well this was an experience and a half, and not a good one at that. We firstly arrived at the apartment complex after 8 hours of traveling to get given the keys to the apartment, which was not cheap, to be greeted with what can only be described as more than a weeks worth of dust flying about, a broken couch, broken table, food all over the floor, mould on the window and sills, a hair on the sink in one of the toilets and a bogie on the wall and more dust. When asked when the apartment was last cleaned, the receptionist did say the day before, which was clearly a lie, and quickly asked if we would like to move, all whilst he had a lovely big bogie hanging from his nose. We did move to another room which was much cleaner and more acceptable for the price we where paying. But.... and this is a big but... on the Saturday morning we woke up to be kindly greeted by armed police, CID and police dogs. The complex was mealy under "lock down", with two arrest being made, but we are still to be told what has happen or ask if we where all okay. No decency to check up on occupants as this was an ordeal that was quite frankly upsetting and alarming. I have emailed Dream Apartments to enquire about where I submit my complaint but no reply, shock horror.