Gastnutzer
23. Mai 2023
Terrible service in the resturant this evening 22nd May 2023. Was told resturant closes at 8.30 and last orders was 8.15. Went down at 7.30, when asked for a table of two, was clearly an inconvenience. Was looking around as if was no free tables.... there was honestly about 40 free that had been set up for breakfast. Once seated, they moved away the breakfast cutlery and plonked down the dinner service, no hello or eye contact, all well and good having a glove on but service is not just the equipment. Lady came over and asked what group we were with, said just a hotel guest and this was greeted with more distaste and the said, well you have to pay at the end of your meal, won't be allowing you to put on the room (not that we had asked too) Bread and butter that was more suited to be an ice puck as was so hard was served. 5 minutes later we was asked to order food, however hadn't got a menu and was pointed to a scruffy bit of paper (about 5cm in size) as a qr code for the menu. Scanned and was no prices. Few minutes later asked to order, ordered two mains, this seemed an issue too, said would choose a desert after dinner, this didn't go down well either. As she walked off I asked if could order a drink, again, more distaste. This was enough for us, looking at what seemed a school dinner hot counter in the corner, had no confidence the food would be any good and the service was so bad, we left, only at this point did anyone seem to care. So disappointed, gym weights go up to 9kg and limited equipment. Such a shame as the grounds are lovely, the rest has put me off ever staying here for business or pleasure again
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