Aura Hotel Times Square

Ausgezeichnete Lage, gut geschnittene Zimmer, sauber und ordentlich. Ich würde diese Unterkunft jederzeit wieder wählen.

Das Schlimmste war, dass es keinen Kühlschrank im Zimmer gab.

Ein winziges Zimmer direkt am Times Square. Nichts zu beanstanden. Wir waren zu viert dort. Es gab keinen Platz für unsere Koffer. Ansonsten war alles in Ordnung.

Das Hotel belastete meine Kreditkarte immer wieder fälschlicherweise; das System hatte eine Fehlfunktion, und die Abbuchungen liefen sogar nach meiner Abreise weiter. Die Rezeptionistin reagierte äußerst ungeduldig, als ich nachfragte. Glücklicherweise schaltete sich der Kundenservice ein und löste das Problem. Die Lage ist zweifellos sehr praktisch.

性價比不錯，下次還會入住

位置好設施尚可

The hotel and my room were generally clean and comfortable. Also, the location of the hotel close to Times Square, Broadway, restaurants, museums and other attractions was very good. Room service was good. On the weaker side was customer service at the front desk. They answered questions but it felt as though you were really on your own here. Not much in the way of customer service or general helpfulness. Luggage was stored upon early arrival at no charge which was very good. But no help with getting luggage to my room. Elevators were old and very small. Hallway floors and walls were a bit drab. I would stay here again due to good location and competitive room pricing. However, If you are lookin to be pampered or impress a significant other, there might be better choices out there. I was traveling solo, so it didn't matter. If I was bringing a woman with me on the next trip, I would explore other options that have better customer service, more amenities and a little more "WOW" factor. On a scale of 1-10, I would rate the AURA a 7, or maybe 7.5. Thanks.

When I made the reservation, the picture was quite different from the room. It was tiny. The bathroom smelled of urine and the tub had rust stains. We brought this up to the front desk & told we couldn’t get another room. The only thing they could offer was a refund & we could go somewhere else. Trying to find a last minute hotel in that area with a reasonable price wasn’t going to work. They only offered a can of Lysol for the smell. We were suppose to receive a complementary beverage card at check in & didn’t receive it. Had to come back to ask for it.

Staff is friendly! The room is clean !! Highly recommended