The Paul Hotel NYC-Chelsea, Ascend Hotel Collection

Sie haben in letzter Minute ohne Erklärung abgesagt. Trip hat mich woanders hingebracht, aber mir sind zusätzliche Kosten in Höhe von 43 USD entstanden. Trip hat es mir nach mehreren E-Mails und Telefonanrufen zurückgezahlt.

Außer Betrieb, sieht billig aus … winziger Saal … musste warten, bis eine andere Unterkunft in einen nicht sauberen Frühstücksraum kam, in der Hoffnung, dass sie für ein besseres Aussehen sorgen werden. Abgesehen davon ist die Lage ziemlich gut, Manhattan Center

Absolut schlimmste Erfahrung. Das Zimmer war noch nicht fertig - Schlüssel und Reinigungspersonal noch in den Zimmern.

Familie führen Sehr schlechter Service nichts

After reading reviews on this hotel before we booked we noticed they had quite a few bad ones… thought we’d give them the benefit of the doubt as I believe you shouldn’t solely go off other’s experiences. However, here’s another bad one… We didn’t even get the chance to come to the hotel as we’ve just had an email 6 weeks before our stay to tell us the hotel cannot fulfil our booking. Which ironically was amongst reviews we’d read prior booking. Disappointing really.

The Paul NYC is a terrible hotel. The hotel claims to be non-smoking but when we checked in we found that the room we were assigned to had a strong cigarette smell that almost knocked us out. We then had to scramble late at night to find a new hotel to stay at since there were no other rooms available. The front desk employee assured as that we would most likely get a refund as this was not our fault. I am severely sensitive to the cigarette smell and there was no ways a bit of air freshener would have solved the problem. To this day, the Paul NYC has been refusing to get back to us on the refund. They also continuously claims that the manage is out of reach. On top of our issues, the hotel seems to also have other maintenance issues as we overheard other guests complaining about incorrect room assignment and broken AC. I would suggest all other travelers to avoid staying here. This place is a scam.