Midtown West Hotel

Toll, die Lage ist auch sehr gut, Innenstadt

Der asiatisch aussehende Empfang war ein sehr, sehr schlechter Service!

There is no elevator in the hotel. Location is excellent but don’t expect too much otherwise.

I was given lower price room than I paid for. I have to go down to reception to ask for a better one as I paid for. No one came to clean the room every day.  No service at all. Worst hotel I ever stayed. The lady kept talking on the phone when I approached try  to ask if they can clean my room and change the towels. She kept talking I have to give up so I didn’t get the room cleaned.

The location really great just next to Penn station. But it’s very noisy and homeless just in front of hotel. No elevator and during my stay the hair dryer didn’t work and no one can help me.

Not worth the money, location wise okay but not sound proof, too expensive for small and this kind of room. Amenities were so so, no drinking water, Heater was minimal

Upon arrival, we were allowed to leave our luggage at the hotel, but unfortunately, the bags were not tagged or labelled in any way to identify them as ours. They were also left in the hallway, which didn’t feel secure, as anyone passing by could have claimed the bags as their own. The room was reasonably clean, but there were a few issues. The TV had no available channels, making it unusable, and the shower drain was clogged with a disgusting amount of hair, which was quite unpleasant. When I attempted to pay for the room in cash, the hotel reception informed me that the payment had already been charged to my credit card, despite this not being agreed upon. The listing on Trip had clearly stated there was an option to pay at the hotel, which wasn’t honoured. If the hotel had no intention of accepting cash payments, it should not have been advertised. Trip confirmed that it was supposed to be a pre-authorization only. I used a British Amex card for the booking, which led to additional fees (around £5). While it wasn’t worth arguing further over just £5, this still shouldn’t have happened. After arguing with the hotel reception and making multiple calls to Trip, I was told the payment couldn’t be switched to another card once it had been processed.

服務很差，職員不是24小時服務，同埋房間門卡出問題開不到房門，打電話給他們就冇人接聽，以後都唔會再訂這間酒店， 好失望。

I was happy to stay there because it is so convenient and the small room size doesn’t bother me. It’s very efficient and close to everything. I do think that the property should fix the deadbolt, etc on the room door as it did not function.