Hotel Five44

They do not have a handicap accessible room due to the workers living in that room. I called 6 months prior for a room on the first floor and was told they were full. Came in one night with a couple checking in and they were given a first floor room. The response when questioned was it was already reserved. In general if you want just a place to sleep and showe this works they just don't clean your room or empty trash during your stay

Great location with easy access to local eateries and a short walk to times square. The condition of the room was outdated, with old water stains and a hard bed. Room was small so we were glad we packed light. The airconditioner was a life saver at the end of a long hot day.

After reading some other reviews we were a bit hesitant about booking here but we needn't have worried,this place was everything we need for our time in New York and great value for the price. Room and bedding were clean and hotel is in an awesome spot and only a few minutes walk to Times Square. We found Hells Kitchen to be a fantastic neighbourhood with same great eateries and amenities....very safe even at night.

For the price and location it's a great option to visit NYC. Rooms are small but really, what do you need besides a shower and place to crash? Who wants to spend their time in NYC in a hotel room? Staff were friendly and helpful, hallway noise was present at times but not bad. Kitchenette meant we saved money on breakfast if we wanted and had a place to store leftovers from dinner. It's near great restaurants, theater district and bars. If you're a homophobic **** find another neighborhood though this one is filled with beautiful, friendly LGBTQ folx!

I will be honest, I booked this hotel (through ***********) purely based on price and location. I couldn't believe that I could get a room for 3 adults for 4 nights so close to Times' Square in the 2 weeks before xmas for under £600. I thought it might be too good to be true and right up until we booked in, was worried they would want more money, not recognise the booking or cancel on us but I was pleasantly surprised. First off, the location is superb - just far enough out of Times Square to be able to relax because Times Square is chaos, but still within 15-20 minute walk. The area felt totally safe walking back at 11pm each night with my wife and daughter. On arrival we were met by Michele who was very welcoming and friendly. Check in was easy and he carried one of our cases upstairs for us. There's no lift, their website says that and we knew that but 2 flights is hardly difficult. The room was always very warm, so much so we had the windows open or air con turned on once we'd warmed up from our day out. The beds were very, very comfortable. I suffer with a bad back and as we each walked over 90,000 steps in 3 days I needed a form mattress, so I slept like a baby every night - again, the location is quieter than being on times Square itself. Overall, we were very pleased, basic but fantastic price and the location and friendly welcome and au_revoir made it all the more comfortable. Planning to go back again in 3 years time and just hoping this little gem is still around when we do as we will definitely use it again. It's a very small hotel so you get personal attention, Michele had a room there and said we could knock on his door any time if we needed anything but thankfully we didn't. On our last day, checkout was at 11 but Michele let us leave our cases securely until 4pm so we could enjoy the whole day. Please note, this isn't a posh hotel, and it is priced for what it offers. The rooms are basic, the TV didn't work but we had a kitchenette with fridge, ovens and coffee maker and shower. The room was always very warm

It was limited on amenities and usually no one at front desk. It was perfect for our long weekend though. No issues! Very quiet and safe. The hotel was clean. If you are looking for a reasonably priced hotel that you plan to not spend much time in then this is the place for you. I would totally recommend!

A group of 10 of us booked in for 3 nights commencing Monday evening. Rooms, the bar and eating area were comfortable and the staff were very helpful. However when it came to the menu many of the choices were unavailable much to the embarrassment of the waiter. Added to which there was no chef!! Breakfast was no better, no eggs and other ingredients in short supply. On Tuesday they had a delivery however Wednesdays evening meal many of the menu choices were not available again. Five of the group decided to have fish and chips, we waited an hour and fifteen minutes to be served. Breakfast on the final morning had shortages again despite Tuesdays delivery. It is worth pointing out there were very few people eating both at breakfast and evenings. The staff were very apologetic but where was the manager!! This is a Mitchell & Butler Hotel, someone from head office needs to get a grip.

Me and my family were staying frim 15th July to 21th July. The welcoming was really profesional made by Silvana, the person on duty. I thunk she is the most big value of this business, profesional, helpfully and always with a smile... THANK YOU!!!!. our room was very clean, and when we nedded empty the trash, change the towel or fix the air dryer, everything was done very quick. There are no lift, but we knew!!!, its in descrption , i dob,t understand why people complain something that appears in the website. The situation was perfect, it takes no more than 10´to Time Square. My family and me will repeat if one day we going back to NEW YORK!!! ;)