Hotel Sunstar Grand

Read this genuine review from 24th Nov 2024 before booking your room at SUN STAR GRAND. Ignore the forced review with 4-5stars which the staff force their guests. DON’T SPOIL YOUR TRIP BY STAYING HERE, definitely not if you have kids ***** with you. They will talk nicely over phone while taking the booking and advance payment but when you arrive it’s totally unprofessional giving you horrible stay. Especially one receptionist called Gaurav, keeps grumpy face, don’t know to talk professionally, very sick attitude. He will make you uncomfortable in all possible ways. The guy Devender did not even respond to my texts when I tried reaching him. I have a 5 years daughter with me and they gave me room with a scary dungeon view(pic attached) I requested King bed, they joined 2 twin bed giving us shapeless bed. When I called the reception they said we can’t provide extra bed unless you pay ₹800 ( during checkout they had the audacity to say because we gave you bad experience during check-in we won’t charge for bed, seriously? Then why did you gave me the bad experience during checking in? The whole place looks so dirty and unhygienic that I did not eat the complimentary breakfast fearing that we might get food poisoning. When I arrive I was suppose to pay 3000, I ended up paying ₹5850. They will quote one price and when you come to hotel they will add few more grands. When I told them I will check in early at 9-9:30 they agreed, but when receptionist Gaurav gave me the key at 8:40 he took 30% of room tariff that’s ₹850 for 45mins. (we had 2 friends with us for which we were paying ₹1200 extra for just using our room for freshening up but they pushed for another room at ₹2200 which was equally shabby), Very money oriented, unprofessional and least bothered about customer experience. PLEASE DO NOT STAY HERE, there are better hotels around same locality.

Very good hotel great staff will surely recommend to others special thanks to vansh for helping us out and making our trip more memorable thanks to the staff also everyone was very polite and was very helpful will come back in next November till then thanks

One of the best hotel in Karol bagh, clean rooms , friendly staff, Karol bagh market is very near also metro station.breakfast is also too good with sufficient veriety of items. Front desk staff , houseking staff,rooms services staff always be ready to make your stay comfortable.

it was my first tour. I got services in this hotel much better than other hotel . It was really great experience. I would like to say thanks to all employees of hotel. Service person, housekeeping staff and manager are really very help full. You will get clean rooms , clean restaurant with multiple breakfast items.

This hotel is located in a busy area of Delhi and not frequented by international visitors. The staff was very accommodating and friendly, spoke English well, and responded to requests very quickly. The beds were comfortable, though rooms on the front were a bit noisy from the street below. The location is convenient for many things, including access to the Metro system and lots of local shopping.

We visited twice, in October and November, for a total of 7 nights. The first room had numerous problems but the staff was responsive and quick to fix most issues. The rooms are a little seedy but fine. Breakfasts and dinners were excellent and bottled water plentiful.