The Saga Hotel

Terrible stay. Rude behaviour of the hotel staff. Irresponsible of access card , supply of drinking water, cleaned bed sheets, slippery toilet floor, extremely old bath towels, hanging and broken shampoo container, no dental kit, no room chappals. Telephone was not working to connect to the front desk! Restaurant was not at all clean, table mats were dirty and filthy and stinky!!

The hotel is good, and the service is also good, but a little more attention is needed to bathroom cleanliness.

Services could be better, door lock was kind of broken and room was not reliable according to the price.

The service was average. Rooms were old. Food was good. Staff was co-operative. I do not have photos

We stayed at this hotel 2x and both times, a terrible disappointment. Room was small, no hot water, no safe, no refrigerator, with several noisy airconditioning units outside our window. When you use the shower, the bathroom floor is soaked. There is no floormat provided either. The room is not made up unless you request it - and no matter how many people are staying in the room, they only provide you with 1 bath towel. Staff need to be asked to replenish coffee sachets, provide a towel etc, .every day. The bed was clean and very comfortable. The floor below is a party venue - there doesn't appear to be any sound insulation and the noise is very loud, every night. Some of the party guests stay at the hotel and are shouting, walking around the corridors late into the night. One night I rang the staff 3x about the noise outside my door. Lastly, the cafe next door to the hotel also has an entrance leading directly on the guests' room floor so diners or anyone off the street can walk straight onto the floor and be outside your door. The staff seem unable to control anything here.

No windows for room. Overall poor condition of the room. No proper room service. Arrogant person at reception.