MPM Hotel Arsena - Ultra All Inclusive

It's not our first time in Nessebar, but it was our first time in MPM Arsena. We went to other hotels in that area and none of those was that bad. The good parts: - the food was ok, enough choice for everybody and it was fresh - the pool was clean - the bar had many choices for drinks (alcoholic and non-alcoholic) - private beach - location - right on the beach - beach bar The bad - by far, the room was the worst thing about this hotel - cleaning was the worst that I have seen, speaking about long-term cleaning (mold between the tiles, stained sealing, stains on the walls, see the pictures) - we tried to change our room, but they didn't want to change it - the toilet was leaking, addressed to the reception but nobody came for the whole of our stay (4 days). More than that, the person from the reception was trying to explain to me in a bad English that maybe it's not the toilet, but from the ceiling. - the windows in the bathroom was so badly positioned that people from the other room could see me siting on the toilet - the view was to another room - in the room was so cold, that I came back home with a cold. Tried to adjust the temperature, but the thermostat didn't work at all; even switched off ventilation completely from the thermostat, but ventilation was still on. - the chairs on the beach don't have a small mattress on them, you sit just on your towel - on the private beach there was no "security". People that were not staying in the hotel were coming and sitting there and someone even took my chair while we were in the water. - the beach bar didn't have all the drinks - the outside of the hotel looked dirty - some of the stuff didn't speak English and were sometimes rude If you ask us, you are better off to another hotel than this one.

Wonderful stay. Rooms are spacious and spotless clean. There was plenty of food, quality drinks and cocktails. The staff were so friendly, we felt like home. The location of the hotel was the best part, first line with wonderful sea views and several minutes away from the old city of Nessebar.

Amezing experience. Everything was good. All inclusive service very, very good. The food eas very taste, many cakes and fruits, They clean the rooms daily, and give us water. All the personal was extremly kind. Cause I spend a very good time, I will came back, i’m sure.

We have spent a long weekend here. Excellent choice! Restaurant presents good good, fresh and very large variety. Rooms are spacious and comfortable, provided yoy do not get a room in the old part! Which is terrible! First night we spent in 707! Worse than a student hostel! Second and last night, we succeeded to talk to the lady manager, being the only one who could change the room! She did and in the new part it is really 4 star!

Back in July 2019 my wife and I had a gteat hollyday on MPM Arsena. Therefore we will arrive to that hotel on July 11 2022 and stay for two weeks. We look forward to spend anoter two great weeks wit that great staff. An meet different people that we hope are still there.