Naisoso Island Villas - Fiji

Purpose of our stay was celebrating milestone birthdays, 70th and 5 year old. Disappointing from the time we arrived. No transfer on arrival. We were given an unsatisfactory explanation from the staff at main office re. Transfer. We stayed at Villa 84. My sister and I arrived early and decided to swim in the pool. Staff member made coffee and hung around. We did not want to entertain but we were not rude. Shared spaces needed a good wipe down. We used wipes we had to do that. The fridge was dirty and still had items in it from possibly previous stay. We had staff coming and going from the Villa unannounced throughout. We could see only the bins in our rooms were emptied. We figured the pool guy cause he did what was required and left with out a word each time. We had to request for cleaning items and towels. We got them near the end of our stay. You advertise on your website all the services you provide for a top class stay but we did not receive any of it but we paid and expected a quality experience. We had 9 adults and there were only two single couches in the living room. We appreciate the request for a baby cot was provided. The pool was a highlight but please fix the tiles. My nephew was cut from it and we did notice a few tiles missing. There is so much potential for a great stay and a better service. We haved stayed at other resorts in Fiji and received quality service and great experiences. Disappointing that we will not recommended Naisoso Villa to anyone.

Our five-night stay at Nasoso Island Villa was unforgettable, though not for the reasons you might hope when booking a luxury retreat. If your dream holiday involves managing household repairs and navigating surprises, this might be the place for you. Upon arrival, the villa’s flaws became evident. The electric stove bore a large crack that, we later learned, had been there for months. The swimming pool’s once-blue tiles had turned an unsightly yellow. Air conditioning was inconsistent, with 2 out of 6 units nonfunctional, making for uncomfortable evenings. Adding to the inconvenience, we were asked to move to another villa after check-in due to unresolved issues in the first one. The most alarming incident occurred in the living room when a centipede bit one of our friends. While the villa staff promptly covered all medical expenses, the encounter left our group on edge, making us suspicious of further "wildlife" interactions. To the staff's credit, some issues were resolved during our stay, but the overall experience felt more like a work-cation than a holiday. This villa might be the perfect fit if you’re eager to moonlight as a property manager while on vacation. Otherwise, proceed with caution—or perhaps skip it altogether. Final Verdict: Nasoso Island Villa offers potential, but until these glaring issues are addressed, it’s hard to recommend.

Do not book directly from their website! A day before arriving at Fiji we've received an email stating that our accomodation's location has been changed, but no details were given, just a Google maps link which was directing us to a KIA dealership. We have booked it based on the location in the first place. There was no response to email or WhatsApp messages. When we've arrived, called the office immediately and been told they will call us back in 30 min. unfortunately we had to call them back several times to get the address and been send to somebody residential address!

Our stay was amazing, Holeva did an excellent job and attended to every detail of our stay. Our accommodations could not have been better, the only problem we experienced was that due to the exceptional rain we had on a few days, the guest bathroom had leaks coming from the ceiling and the floor area got pretty wet, but other than that our stay could not have gone better, both the concierge, maintenance and cleaning services were top notch, I would definitely stay here again… Holeva took care of every need we had!

ETA for our flight was 6:30am. We arrived with 3 other flights and to make it worse, there was no electricity at the airport. We didn’t think anyone was still going to wait for us but our beautiful host Holeva was still waiting 3 hours later. She greeted us with the most beautiful and warm smile together with Koli. Even though she was up early 5:00 to 5:30 at the office preparing to host another family, she would always make time to see if we were okay or if we needed anything. Our villa was beautiful and we had the most gorgeous views of the mangroves and the Sleeping giants in the distance. It was peaceful and relaxing. The villa provided the essentials and it was comfortable and spacious. We had no neighbours so we had total privacy. Tv didn’t have any reception but that’s okay because we spent our days basking in the sun and enjoying the view. Holeva, you went above and beyond to make our holiday a memorable one and it was. Vinaka vaka levu….nisa moce!!!

We were a group of six girls staying in the villas and had an exceptional time. The staff went beyond our expectations and assisted us with all of our needs. Holeva specifically made our experience a 10/10 by making our lunch and dinner reservations and our all-day excursions. Naisoso's staff has a great response time and will help with your needs. The villa was super spacious and private, which added to our experience. We would highly recommend Naisoso and would definitely come back. The staff was the reason for our fantastic experience.