Hayes Street Hotel Nashville

Very nice clean hotel if you are looking for peace and quiet since it’s nowhere near the honky tonks. Only downside is the breakfast is only packaged stuff I can understand Continental breakfast not having hot food but I’ve never heard of not able to get a piece of toast or bowl of cereal

The property was great considering it was an off-brand, off-chain property but with that comes with fees. At the time of this post, it is $42/night to valet park, which interesting enough, it was $42/night for me to drive it to a nearby parking garage. I was able to find parking right beside the hotel at $20/night. For late check out, they charge for that as well. The bar is great, and the bartender (Maxwell) went above when interacting with customers. Can’t remember the prices but I’d say it would be at or below what you would expect to pay at a hotel bar. There is construction going on in every direction from the hotel, to include right beside it. If you’re one that wants to sleep past 10-11am, this would not be a good location.

I feel bad doing this honest review as we have stayed at the Hayes several times since 2017. We used to love it! We had 5 couples during this latest trip come & stay also: 6 rooms. The first thing was we used to park across or down the street free. Now it's $42 to park. This is not the fault of the Hayes. Construction has caused this problem. It is, however, very high for not being on Broadway. We got to Nashville at 12:30pm, before 3pm check in. One of our favorite things about this hotel, historically, was that rooms were typically ready when we arrived. Upon check in, we were told our room was ready. WONDERFUL! However, that will be $25. I could understand not having a room ready, but it was ready. We have been there multiple times before with no problem. A man in lobby heard me complaining to my husband and he was shocked as he just checked in early for $50! I needed to change & asked, since I couldn't get in my room, is there a bathroom. There is 1 bathroom. It's a single stall and unisex. The door is locked. Door still locked 10 mins later. I asked the lady at front desk if there was anywhere else I could change. Without looking up she replied, "No ma'am. That's it." I replied that it's been locked for 10 mins to which she replied: "If it's locked, it's occupied." And went back to typing. The room had warped floors as you walked in & in bathroom. Shower was pointed OUT and only shower curtain. Terribel! Door also had water damage. So much wear and tear over 7 yrs

The hotel lobby itself was nice, but the rooms were a little dusty and dirty and paint pilling off the wall. Bathroom door didn’t work. Just a very dusty room could have been clean much better. The front desk clerk was really nice the valet lead customer service I will say he needs a little bit more training, when getting ready to check out and text the valet to know that we were ready for the car. The young man was at the desk sleeping, not knowing that he was the valet person. I thought he was just a random person in the lobby jumped up with the keys and hand, and when he got the car after waiting for 15 minutes to get a reply back. Other than that they stay was good a lot of construction going on, but I think within the next couple of years the environment will be thriving, but the hotel definitely needs to do some updating as far as the rooms.

I really like this hotel, staff is always great and rooms are pretty nice. However, the past 2 times I have stayed there, construction has been happening ALL around the hotel, with jack hammering and construction in the very early hours. I would highly recommend calling before you book, because there are buildings all around it being constructed as of Jan 1, 2024.

Very friendly staff, nice, very clean and comfortable rooms and bed, very nice service. They ordered Lyft for me multiple times and billed to my incidental credit card. Very good. Will stay again.

Breakfast was more of a snack, I was expecting a hot homemade breakfast for the price of the stay .

Cozy inside the property; wonderful staff and valet parking crew; great continental breakfast; coffee available all the time; easy walk or short Uber trip to downtown and Broadway St Tight space in front and around the hotel; construction work around the hotel

The front desk and valet attendants were super nice. Everyone was respectful and nice to our little fur buddy.