Chateau L Hospitalet Wine Resort and Spa

We booked a 4 night stay, and we were looking forward to a relaxing time to round off a two week trip to France. Due to my wife's allergies and food intolerances, we had lots of pre-arrival engagement with the hotel to make sure there were no issues. We were booked into the gastronomic restaurant and the beach restaurant with assurances that "there would be no issues.....". We arrived early and our room wasn't ready, we received a lukewarm "welcome" at best. I asked if my wife could speak to the chef, as we had done in the other hotels we stayed at during our stay. We were shown to the patio area, which was not very clean, and we were offered a glass of wine. We sat for some time (an hour) with no update. I went back to ask about the chef discussion. He's busy, we were told.... His English isn't great, no problem, my wife speaks fluent French. To help,we've looked at the menu, and here are the elements my wife can eat.Let me speak to him again, we were told. Long story short, we were then told that the chef refused to prepare a meal for my wife. Incredulous, I asked if they could check again. She did, and the response was the same. Where can we eat then? We're fully booked, so you can have room service! Wow. Let's take a look at our Junior Suite in the Villa Soleilla, golf cart to the room. All I can say is beware of website images. The room was dark , the small terrace was filthy, and the room smelled damp. Sorry, we can't stay in this room. Back to reception in the golf cart.... We have another room we can show you, back into the golf cart, and back up to the room above the one we had seen. It's slightly lighter, with the same filthy terrace, and it stank of dirty drains. The culprit was the shower drain. We can't stay here either,so back in the golf cart to reception..... Any other options? No, we're full. Wow! We asked and got a full refund, and we're fortunate to have found a far superior hotel in Domaine de Verchant near Montpellier who understood the concept of service and actually valued our custom. Dreadful experience,and it looks from other reviews that our issues were not unique. Truly style over substance.....BEWARE!

Went there for our valentine day before valentine. Great massage and the food at l Art de Vivre was exceptional. The staff very friendly

We booked this stay many months in advance as a 2 night country retreat between city breaks. The welcome email about a week before arrival advised us that their Michelin starred restaurant was fully booked for the duration of our stay. It would have been useful to have known this might be an issue. They did, however, ask us to advise them of our arrival time which we said would be 3pm. We arrived as expected to be told the room would not be available until 4.00, normal check in time. The time we spent hanging around could have been usefully spent being introduced to the estate, but it was not. In the main most staff seemed to have far more interesting things to do than look after guests. When we finally got into the room it was very nice, as was dinner at the beach that evening. During our stay the chateau was very busy preparing for a big weekend. A huge semi permanent marquee was being constructed and the place was overrun with construction workers who used the pool washroom facilities and had lunch in the soft seating areas. The strong feeling was that the guests there at the time were a distant second priority to the upcoming wedding. The marquee construction was in front of the pool and there was zero acknowledgment that some people we’re trying to enjoy a quiet time. There were numerous examples of lack of attention to detail expected of a five star hotel and generally little evidence of management on the ground. At no time over 2 days did anyone come down to the pool area just to make sure everything was ok and at no time did anyone enquire as to whether we we’re having a good stay. Two positive notes to finish on. The barman in the jazz bar was delightful and we were presented with some lovely wine as an apology for the delay in getting into our room. A nice gesture which was thoughtful but not thought through (we are flying back to UK with little spare baggage allowance). Takeaways. The basis for an excellent resort is there but management needs to pay attention to the little things and engage with guests at the time when things go wrong. No doubt the response will be “why didn’t you tell us”. The answer is it’s your job to check. I never normally give bad reviews so I hope this is useful to the hotel and prospective guests.

Lovely property and great staff