Woodlands Rainforest Retreat

Wow is all I have to say! $900 for two nights and I wouldn’t even pay $30! The smell of their cleaning fluids while staying there was so overbearing wouldn’t go away even when keeping doors and windows open and even spraying glen20. Breakfast was a bloody joke! Two oranges which was mouldy and bread was stale, nothing else came with it. So much for breakfast included! Gym was unavailable and looked like it was closed for several months. The whole property was overgrown and needed a serious makeover. The push bikes were broken so couldn’t ride them properly. It states wifi to all rooms, that was a bloody lie! Only the reception had it, so we couldn’t use the tv to watch a movie as free air didn’t work! Please guys do not waste your time or money for this place!

We were really excited about our stay at Woodlands but as soon as we arrived and saw the cottage where the reception was housed, we started to have concerns. There were dead plants at the entrance, random pieces of wood on the ground, and some faded outdated notices about Covid-19 measures pinned to the windows. It was instantly clear that the retreat had seen better days - the signs indicating the direction of the cabins were faded and there were piles of leaves on the roofs of the cabins. When we opened the door to our cabin, we were met with a nauseating odour of menthol/pine scented cleaning fluid. Despite opening all the windows, the smell remained hours later. There was a large, poorly repaired crack in the bathtub and the water flowing from the tap was brown. The jar of jam in the breakfast basket provided had a broken seal, indicating that it had perhaps already been used. We decided to cut our stay short due to the aforementioned reasons and left at 8pm on our first night. The next day, our clothes smelled strongly of the cleaning fluid and we had to wash them before we could wear them again. The owners really need to improve their property urgently.

My Husband and I spent 2 nights in the cockatoo cottage, surrounded by rainforest and beautiful large ferns. completely secluded and emerged in nature. upon arrival, scented tea candles were lit unbeknownst to us by the owner as a nice little welcome for us. The cottage was clean and wel presented ( i wouldn't say complete luxury) but good enough for us. included breakfast consisted of sour dough bread, some fruit, Organic honey and jam, tea and freshly ground coffee. Due to covid or not enough staff a lot of the packages weren't available , like in house couples massage or dinner's how ever the manger or owner offered to cook us a home made pasta dish and drop it at our door. which was really nice of him. If you are wanting to go for the fire place experience call and ask first as there are restrictions around bushfires hazards that are put in place by the local council not by the owners so just check before you go. The hot tub was great, murky water due to natural discolouration, I added radox bath soak and made the water green which looked a bit more inviting. mood lighting at night and the cold breeze coming in from the open doors was magical while enjoying a hot tub, we even had a visit from 3 possum's. Bed was really comfy sheets were soft and clean. Deck is a bit slippery once it rains. FYI The gardens on the property are gorgeous this time of year with vibrant reds and yellows. got to see lots of wild life too. Over all, we had a great time, exactly what we wanted, a little pricey for what it was, but perfect for us for our honey moon

Don't stay here its not worth it!!! The Power went out 1 hour into stay. 6pm, then didn't come on until 2am. Local power out.. there solution, Giving us 4 tea lite candles. No power. No lights. No hott water. No heat. No fire... 8degrees and very dark and cold. Not able to cook. Or use anything in stay. The owner Refused any form of refund for half a night lost. First night $800 to sit in a pitch black cold room. Got excited to ride the bicycles.. guess what flat Tyers on both of them. Placed all our dishes in the dish washer end of stay then turned it on.. then they blamed us that the dish washer didn't clean them properly and charged another $70... cheap detergent they provide wont clean dishes well (scam) . There's no gym and they said they have not bothered to open it after covid because no one uses it, the gym is just dirty and messy inside and is in an unusable state . Lock downs ended over a year ago that's just lazy poor maintenance. $1600 for 1 and a half nights. 100% not worth it. Stingy new owners. This business will run into the ground with the lack of maintenance and bad customer service. The owners holidaying in japan and couldn't care less about his customers. Nobody got back to us after they said they would in 3 days time. Save your money and just enjoy a bush walk and stay somehere else. Every top class stay has back up generator's and take the duty of care to maintain there property's and care for there customers.

Highly disappointed. Will not return. The Woodlands Rainforest Retreat is a far cry from what was advertised on the website; so much so that we feel we have been scammed. Whilst the location is perfect, it is definitely not worthy of the word 'retreat' and would not even make the mark of a Superhost on Airbnb. I concur with both O N, Heath and B J on all their points so I won't repeat these. In addition, amenities were not stocked from previous guests (empty or almost empty), mould in shower, dirt under sink and broken items to name a few. The signs in the cottage indicating the fire was ready to be lit; however, on arrival, the fire was burnt out with charcoal logs from a previous fire. The finer touches you would expect staying at a $500-$600 a night 'retreat' were absent. The gym was closed (covid is no longer an excuse, gyms have been open for a long time now) and extras that we booked were cancelled. Leading up to our stay, staff would not return my enquiries and only contacted me when it was about money. I never received a warm or welcome feeling from the communication I had with them. Saw the owners once during our stay and the lack of hospitality made our encounter awkward and made us feel uncomfortable. We booked Woodlands when clearly there were previous owners and the reviews were amazing. We are disappointed we did not get to experience this place when it was at its finest. I would not waste your money. There are plenty of other gems in the area for much less money. I hope one day this place can be in the hands of those that will give it the love it deserves.