H. G. Boutique Toledo Napoli Centro

This place is absolutely terrible. You have to find this hidden office in the city to start off and then after that, you go to your hotel room across the city so the office isn’t even where you’ll be staying at. The worst part about it though is that you put down a 200€ deposit and I asked if I would get the entire thing back, never did. They said it takes up to 2 weeks. I tried calling them and the number doesn’t even work for the hotel. I booked through Trip.com, they were helpful and contacted them and THEY SAID THEY GAVE IT BACK. Never did. They rob you. I’ve never in my experience for any hotel had a deposit that large and then they don’t even return it. It’s basically a scamming AirBnB. They don’t have a contact Email either. Do NOT stay here! They lure you in with a cheaper price then just take the “deposit” from you so you’re actually paying more.

We booked and paid the room via *********** but the hotel reception kicked us out! 1. It appeared the reception is situated far from hotel room itself, like 20 min away in a not safe district 2. They asked 200€ deposit from credit card only. But their terminal did not work well, and Our Dutch bank credit card was not accepted, even though it works everywhere else. They said it’s “your problem” and did not give us a room, even if we prepaid for it on ***********! 3. The reception girls were super rude, shouted at us, complained that we dared to seem tired after road and accused us not to say good morning to them (we said hello when came to reception). Then the strange street guy looking like a criminal used a force to kick us out of reception. They did not return money, just robbed us. I will claim that all to police with all the proves and aware all travelers not to book the hotel.

Very basic, no kettle, 7 flimsy hangers, nowhere to hang trousers or unpack much. This was supposed to be a superior room, but less than 30cm either side of the bed, there’s no bedside table. The single glazed window panels means no sound proofing, we are being woken at 7.30 am by pneumatic drilling outside to pavements. We can hear the TV in another room. You can hear every word from people in the corridor. There is a large terrace but this is pointless as there are no chairs or table to sit at. Worst of all the Reception is 12 minutes away. Its not easy to find, it wasted so much of our time. You cannot collect your key before 3.00, so they charge 4 euros to hold each bag until you can get the bunch of 6 keys you need to get in. You have to find the so called Hotel and room yourself. We asked for a clean towel, they charge 3 euros if you haven’t been there 3 days. There is no clearly marked fire exit or escape route. This is NOT a traditional hotel with staff at the hotel, this group buy up apartments and turn them into 6-8 tiny hotel style rooms, annexed from a central reception. We paid for 4 nights but will probably only stay 3, so asked if we could have an airport transfer instead. The Reception are completely unhelpful and called it “an absurd request”. I would never stay at this style of hotel again, to me it’s not a hotel.