WoodSpring Suites Naples West

The images of the suites are not close to reality. It’s a clean place but there are no amenities.

This hotel is extremely deceiving. Beware of photos as they look exceptional. The service provided as a guest was extremely disappointing. Staying at the Woodspring Suites Naples West was a terrible experience. Everywhere else in Naples you get exceptional service and you’re treated as a local. The reason why this hotel stays in business is because they’re in a prestigious area and they have lower hotel rates. Do yourself a favor and spend the extra $300 and head across the street. The overnight staff/manager is rude and very unhelpful. We were originally put into a room with no heat room 329. Then the next day of our stay the elevator was broken we had to haul up 3 flights of stairs with a baby and all of our belongings. The hotel will not provide additional towels. If you want fresh towels you must take your dirty towels to the front desk to have them replaced. The hotel does not provide you with any standard necessities such as a hair dryer or an iron. A motel provides you with more than this place. I do not recommend this place to anyone. It’s such a shame for such a beautiful area.

WoodSpring is clean, comfortable and very well maintained. Good Value. No frills. No breakfast. But clean and comfortable.

Excellent property....just disappointed that their Internet was down the entire weekend. Unacceptable.

The unit I was given had no hot water. That is unacceptable. However, staff quickly corrected this and moved me into a unit that did. This appears to be a motel that mostly caters to extended stay guests.

Dirty towels with hair on it Couldn’t sleep all night due to noise All itchy from the bed Terrible experience

Lobby was very small and crowded. Overall was just Okay, but way to expensive for this hotel.

Overall it wasent too too bad, but for the price it was not worth it, plus toilet paper had to be self provided at one point.

Well first of all they didn’t tell us at check in that they only provide house cleaning every 14 days and if we wanted to get clean towels and bed sheets we have to take them to the front desk and when I did they didn’t have any so they said they would call my room or send some up but never did so I had to wash my own towels and sheets and when asked for change they sent me to the laundry mat. There is a note on the refrigerator saying they provide kitchenware glassware and utensils but you have to get them at the front desk and when I did they sent me to big lots to purchase some myself