Collins Hotel Naples

Noisy at nigh cuz a guy close to my door had few dogs barking and costumer service mediocre regarding when you ask questions at the front desk and answer are not friendly. There is no friendly costumer service at all in any area. You don't get for what you paid

The name change from Ramada to Collins Hotel had nothing to do with the excellent stay we had here. We had a courtyard view room near the office and pool. The room was a good size tho the bathroom was a little tight. It still served our needs. Coffee was always available in the office and a grab and go breakfast was provided. The pool area was beautiful. It's within a 20 minute walk of Lowdwermilk Park Beach, Publix, Coastland Center, Naples Preserve, and several restaurants. All the staff we encountered during our week long stay were very friendly and nice. We would have no qualms about staying here again.

Great hotel for a quick family getaway. Location is perfect, rooms are basic but clean and well kept. There’s coffee and muffins in the lobby for guests in the mornings, there’s a nice pool and gym. I’d stay here again, and would recommend to others!

The reviews were great so I booked a stay. It's a dated Motel with clean rooms & very small bathrooms. TV picture was horrible, monochrome, remote broken. We headed out early and the cleaning girl/lady was waiting for us to leave. We came back 6 hours later, cleaning cart still outside our room, no cleaning person in sight. Room was clean, clothes had been re-folded, and my travel backpack had been pilfered, money stolen. So, the clothes were refolded because they were searched for $$ or anything valuable. What a horrible feeling to know someone had gone through all your belongings. I approached the Front Desk, advised the asst. manager of what happened. He handed me the phone number for Naples PD to file a complaint. The Manager has never called or contacted me. I filed a complaint with NPD and was told their are much better hotels and to stay away from The Collins. Wish I knew that before I booked!!

Received an email from *********** that stated our reservation had been canceled. My husband said he hadn't canceled the room. I called and asked to speak with a manager. I was informed they didn't have any managers today. I asked why our reservation had been canceled and the girl said it was for renovations and that I should b getting an email. Usually, renovations are planned in advance and they should have known this when we reserved the room. I get an email that says they had to cancel because they over booked. So.....is it renovations or over booking? Either way, I would not recommend this place.