TrailBlazer259305
22. Juli 2024
I am posting this review because, although I responded in detail to your survey requesting feedback about my spa visit, I have received no response in over a month. I then emailed the General Manager of the hotel via the email provided on your website. Again, I have received no response to my email in almost 2 additional weeks. While I prefer to communicate directly and outside of a public review, I have not received any response at all. My husband and I visited Nantucket for the first time in late June. I was excited to visit your resort and try your spa, so I booked an Aromatherapy 90 minute massage. I was graciously greeted at the hotel front desk and taken to the spa area; I arrived at the spa/gym area with only a few minutes before my treatment, but I was not offered a locker, a robe, nor was I even informed there was a changing/locker facility for the spa. Instead, I was instructed to undress in the treatment room. The "spa" consisted of 2 unassuming treatments rooms with a small waiting area holding 2 chairs, inside the gym/work out facility. I was expecting an actual spa, based on reviews here, so I was very disappointed that this was not an actual spa. My therapist, La Nessa (I think that was her name, possibly LaCressa) was abrupt in her nature, but I hoped her massage technique would make up for this; that did not happen. Despite the fact that I booked an "Aromatherapy Massage", no options for oil scents were offered; she only asked if I liked lavender for the massage oil. I asked if there were any other options, to which she replied, "only eucalyptus". When I asked for anything a little less strong, she said no other options were available and that she would mix the two oils and started the treatment without offering any further options. The massage was rough, untrained, and painful at times, and when I asked her to kindly lower the pressure a little, she admonished me for not "telling her sooner". During certain stretching parts of the treatment, I told her my knee could not move further in the direction she was pushing it without pain/injury, and she abruptly assured me it could. She received 2 personal cell phone calls during my treatment, each call vibrating through 8 "ring" cycles, and since her phone was in her pocket, it was right at my ear level. She made no attempt to turn the phone off after the first or the second call that she received. I have never had a therapist have a cell phone in the room, let alone have it actively going off, during a spa service. To me, this was incredibly unprofessional. At the conclusion of the treatment, she instructed me to dress back in my clothes (since I had not been offered the locker room or robe). I did not want to get massage oil on my clothes, but no towel was offered or available in the room. I wiped off the oil the best that I could with the sheet from the massage table and dressed. I asked about a shower to remove the oils further, and the receptionist/gym a
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