Adagio Hotels in Nantes

I have stayed in this hotel before. I liked it's location, close to the train station and bus stop to the airport. During the pandemic, Accor the owners of the Adagio chain of hotels decided to cancel all reward points accumulated by their customers who did not stay in their hotels during the previous year. My points that I had built up were all deleted, even though we could not travel during the pandemic. As a result I now choose Accor Hotels as my second choice rather than first choice of places to stay. We decided to stay here for two nights recently. One night at the beginning of our holiday to the coast and a second night at the end of our trip to the coast. We needed a hotel close to the bus stop to the airport as we were getting an early flight. I booked this hotel three months before travelling. I requested a room on the first floor, overlooking the front of the hotel with a walk in shower. On arrival, I was offered a room on the third floor, at the back of the building with a bath. After giving them three months notice I thought that they might have actually read my requests. I stood my ground and eventually a room on the first floor, back of hotel with shower was located for me. It was a decent sized room with good air conditioning and good shower. The bed pillows have to be the worst I have ever slept on. Tiny balls of air. You end up effectively sleeping flat on the bed. I ended up propping up the pillows using towels from the bathroom. When we returned to the hotel after our weeks stay on the coast we were left waiting until 3.30 before a room was eventually found for us. Many other people were standing around reception also waiting to check in. Rooms were nor ready. Maybe they should employ more staff to deal with this. The first thing we noticed in our room was a section of the roof in the bathroom hanging down over the toilet. It looked incredibly dangerous. Our room had only just been cleaned. I cannot understand why the person cleaning the room could not have reported this danger. As there were no other rooms available in the hotel we felt that we would have to grin and bear it as we had been sitting in reception for over an hour waiting for this room to be allocated to us.