Penglai Hotel Shuitou Nan'an Quanzhou

Good hotel. Best in Nan'an Breakfast is ok. Gym is ok and had convenient laundry corner. Would for sure stay here again in the future.

That sounds incredibly frustrating! It’s understandable that I am disappointing, especially after booking a non-smoking room and expecting a comfortable stay. The smoke issue through the air-conditioning must be unbearable, and the excessive noise from neighboring rooms is definitely disruptive when I am trying to rest. I’d recommend speaking with the hotel reception immediately. I firmly request a room change, highlighting that my booking was for a non-smoking room and that the current conditions are affecting my comfort. For the noise issue, bringing it to their attention may encourage them to remind guests to keep their volume down. Hotels typically have quiet hours, so they should address disturbances that affect other guests' experience. If the hotel does not resolve the issue, you might consider leaving a review or escalating it to management. Hopefully, they can fix the situation soon.

1) Totally wrong room assigned and not matching the from the website described. Staff from front desk was interested for ask you back what facilities should inside. 2) Changed another children theme room with a right decorated room which is matched with the website provided. All the family members are tired and frustrated for the hotel wrong arrangement during the check in time is 10:30pm at night. 3) Reported that a failed central heating system in the room (2316). My Wife and Son feel sick during the stay without the central heating system under 5°C outside. A manager Mr (丁) from hotel claimed can free upgrade the suite for us on second day. He definitely confirmed the suite 2702 must provide the heat system normally. Its failure again after we came back from outside and the temperature remained 5°C outside. A small heater provided after reported to front desk.