Radisson Blu Hotel Nairobi, Upper Hill

nice hotel

I've been conferencing at the Hotel for years, and the service has always been exceptional. A special shoutout to Pravin, who has consistently gone above and beyond to ensure a fantastic experience. His professionalism, attention to detail, and warm hospitality make every visit enjoyable. During the Eastern Africa Regional Carbon Market Dialogue reception, Marion, Sophie, and Joseph also provided excellent customer service, making the event smooth and welcoming. Their dedication truly reflects the high standards of the hotel. Highly recommend this hotel for anyone looking for outstanding service! ⭐️⭐️⭐️⭐️⭐️

I went for dinner at ChopHouse and had a 10/10 experience with my friends. The gentleman who served us John B was absolutely pleasurable and very professional. He was also kind enough to take many photos for us. I had the Chuck steak. It was very flavorful, tender and the chef paid us a courtesy visit explaining how he made our meals. If you like fine dining experience, I absolutely recommend Chophouse, Ambience and aesthetics were 100%

I booked bedrooms, one board room, and one larger meeting room for a film launch. It was such a pleasure working with Beatrice to realise our needs for our company. This included arrangement of prosecco for the event, ensuring our logo was displayed in the lobby and in front of meeting rooms, and ensuring invitees checked in to their bedrooms seamlessly. There were a couple of mistakes but we caught them ahead of time and the team worked promptly to address them. I will organise more events at the Radisson Blu in Upper Hill. The lamb chops from the restaurant were also delicious.

We arrived on December 31st because we had to sleep one night to catch a very early flight the next day. Since we had notified the reception that our check out was going to be the next day at 5:40 in the morning, we asked if dinner was included and they told us yes. When we went down to dinner they first told us that we did not have a reservation and that we could not enter, this was the only available restaurant, it was full of people who were going to celebrate New Year's and were not guests. After insisting, we managed to get in. They gave us a table almost at the entrance of the restaurant and the food was very good. In the end, when they made the bill, they wanted to charge us for dinner and we explained again that it was already included and they had to go check it. There is an excellent waiter Marti, the truth is that there is disorganization. They charged us for the soft drinks and coffee, not considering that we had everything included because that is how we had paid for our reservation. There were many people in the hotel who were not guests, but were people who were going to celebrate New Year's. We tried to go to sleep early, around 10pm., because the next day we got up early to take the flight, the room they gave us faced the street and it was a terrible night, because that avenue is completely congested, there was a lot of noise, cars stopped on the avenue and people outside their cars with music, we could not sleep until about two in the morning because of all the noise inside and outside the hotel. We understand that it was New Year's Eve, however, there were rooms available that faced the garden and that are quieter and less noisy and above all they knew from the moment we checked in that we were only going that night to rest and take a very early plane the next day, it was very uncomfortable because it was really too much noise, the hotel does not seem so nice to me, additionally, we tried to get into the jacuzzi of the pool and we could not because they closed it an hour before the established time, because they have to heat the water an hour in advance, the rooms are fine, but I would not do it again