LACER OKINAWA NAHA MIEBASHI

Check-in is a mess! It's a self check-in system and there's no staff around. The main door is locked and requires a pass code to unlock. We never recieve the passcode hence we couldn't go in. We tried to call the customer service number on the door but the customer service told me they no longer work with this establishment and gave me another number to contact. I called the other number and the person has no clue about this hotel! They tried to give me yet another number to contact! Thankfully we were able to enter the lobby when someone left the building. When using the self check in system, we found out the booking number we had were incorrect. There is a customer service option on the system which did help us to reach a human being who actually knows something. The customer service agent helped us to check in. Another frustrating thing is that they don't have cleaning service or even new towels for booking less than 4 nights. This was not communicated to us when booking. It says amenities provided! The location is nice, the rooms are clean but I will not stay here again just because the whole nightmare at check-in.

Self check in system not user friendly, on line staff very difficult to contact

スイートルームに宿泊しました。 寝室が２つあり、部屋も広く、プライベートで使えるサウナとジャグジーがとても良かったです。

非常完美裡面還有附膠囊咖啡讓讓我們非常的開心早上都非常有體力阿用平板入住也非常的方便我給他非常高爾分數有10分就給10分 廁所跟便所是分開的非常好。空間非常大。

房間很舒適~小孩大人都喜歡 附近停車很方便

1. 地點: 方便, 酒店下面就有AEON超巿 2. 服務: 要聯繫服務人員很難, 因為是自助酒店. 3. 隔音很差, 很吵, 但又要知如何是好... 4. 有投影機, 像素不高, 但儀式感滿滿, 5. 性格比高, 適合天天在外走的旅客. 6. 下次還是會入住的...