Gastnutzer
22. August 2024
After reading good reviews, we booked. As it was the final Sunday of the July 4 weekend, we paid a premium price, $ 320 for a room. $ 320 on peak season, I understand. We chose here because of the kitchen and location as weeks on the road eating at restaurants saw us missing good nutrition for the kids. 1. Kitchen stove had 4 burners, only 1 worked. 2. Ok, it's a beach hotel and pretty old. The room floor was filthy. Our feet were black after a few minutes of walking on it. 4. Toilet was wobbly, not fully repaired correctly. 3. Our 2 kids needed a shower/bath. We had no water, the entire hotel had no water. No information from the staff on check in. Our kids had a 40 minute bath - only drops at a time from the faucet into a kitchen pot. No choice, at that point it was too late in the evening to get my little ones to another place but for $ 320 a night.... Management said sorry, Home Depot was closed and I'd have to wait, ***. I'm sure there's a 24 hour plumber on OBX, easy to google. Water came back around 11 pm, bigger trickle and ice cold. In the morning, I complained about it all. The office staff said sorry and offered a 20% refund back by via *******. None arrived after 3 weeks. I emailed the hotel, asked for the refund. the "Manager" reply was again it would be done via *******. ******* was informed of the stay, refund and emails from the hotel. Blue Heron refused even after in person assurance and email. We stayed in 36 hotels on our US holiday, some good but all with honest management. We don't complain much but in this case, Blue Heron might be a good place but our experience was less than the value of the room for sure. I was patient. I emailed politely. ******* sympathized and apologized even offering me a $ 40 credit because the management was dishonest. Now time to post, not with bad intent but to inform.
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