Artotel Batam

Overall it's a pleasant experience. The room was clean and comfortable, with free mini bar items. They also generously provided good quality hair dryer. However, I did notice that the towels provided were old and looked dirty, which was a bit disappointed. On a positive note, the staff were incredible friendly and accommodating, We especially appreciated the complimentary New Year's Eve dinner and countdown party, plus free mini bar items all you can eat. It was a fantastic way to ring in the new year. We enjoyed our stay and would consider returning in the future.

Unexpected check in gifts, good breakfast included. Spacious room. Very good location, just opposite grand batam mall.

This is the multiple times I stayed at this hotel but the first time booked through Trip.com. The experience with Trip.com and hospitality is better.

Good and nice hotel cafeteria too hot no shaded under sunshine. Should do something on this will be perfect

Have enjoyed the stay with family of 5. We booked 2 rooms type (king and Twin) and requested for connecting rooms. Connecting room is payable at IDR150000 per night. They have also helped to do free simple birthday decoration in the room. The hotel staff are all friendly and helpful. Breakfast is good enough for me.

All in, the hotel is great! Newly hotel with great location & the staff is very friendly & warm too. The amenities are very basic. Just 1 pointer- the hotel towels are quite rugged, they are very worn out with frills coming off & the towels are quite “yellow” in colour overall. Not white colour. Also the floor rug is also quite “dirty”, with stain marks all over too. I guess all these are washed many times over time & unable to get off. So pls change new sets of fresh & white towels pls. Else, the hotel is quite comfortable.