Beverly Hotel Batam

This is my second time staying here, but I have to say that this time I was not impressed. Even though we booked a month in advance, the check-in time was a long wait.2 hours before we can check in, waiting until 4 pm. While we were sitting and waiting, we saw other people who came later and checked in got the room first. What does that mean? When we asked at the counter, all we got was an apology. We complained and still didn't get the room until 4 pm. Then we could check in.

The shower drain did not drain quickly so the water was constantly above my ankles in the bathtub. The sheets had black spots on it.

The hotel is conveniently located with plenty of nearby amenities, making it ideal for both tourists and business travelers. The staff was very friendly, especially Cynthia, who went above and beyond to ensure my stay was comfortable. Her professionalism and warmth truly stood out, making my experience at the hotel even more enjoyable. The room was impressively comfortable, with a soft bed that provided an excellent sleep environment. However, there are a couple of areas that could be improved. Firstly, the air conditioning in the room didn’t seem to allow temperature control, possibly due to a malfunction. While the room temperature was manageable, it would be better if the air conditioner could be fixed to allow future guests more control over their room’s climate. Secondly, the bathroom lacked a water hose, making it somewhat inconvenient to wash my feet. Adding this facility would significantly enhance the guest experience. Overall, Beverly Hotel Batam is a highly recommended place to stay. Despite a few minor issues, they don’t overshadow the overall experience. If you’re looking for a comfortable and convenient hotel in Batam, this is a great choice. A special thanks to Cynthia for her exceptional service!